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modernbill dead?

Discussion in 'cPanel Developers' started by The MAzTER, Apr 28, 2004.

  1. The MAzTER

    The MAzTER Well-Known Member

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    ordered/paid it begin last week, still didnt receive login shit.

    i get a 'thank you for your purchase' and a 'Modern Gigabyte Customer Receipt/Purchase Confirmation'

    first mail say: 1) We make every attempt to auto-approve your order. If for some reason auto-approval fails, we will manually verify your order within 24-36 business hours.

    well been waiting a lot more time then that.

    sales@modern... and there live support is unreachable!

    I realy need modernbill :mad:
     
  2. casey

    casey Well-Known Member

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    If there is trouble, it will find me
    Nobody here can help you with that.
     
  3. The MAzTER

    The MAzTER Well-Known Member

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    just wondering if there regular support is dead too ;)
     
  4. SarcNBit

    SarcNBit Well-Known Member

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    No, they are not dead.
     
  5. The MAzTER

    The MAzTER Well-Known Member

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    ok, using there ticked system seem to help more then e-mail them ;)

    got my licence now
     
  6. kris1351

    kris1351 Well-Known Member

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    Try posting on their forums for support.
     
  7. SarcNBit

    SarcNBit Well-Known Member

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    That is hard to do if you do not yet have access ;)
     
  8. Francisco

    Francisco Well-Known Member

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    Contact someone to do it for you :)

    I have some ppl very happy with modernbill and I'm too :)
     
  9. The MAzTER

    The MAzTER Well-Known Member

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    hard to read i guess :rolleyes:
     
  10. SarcNBit

    SarcNBit Well-Known Member

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    ROFL. Better that you try to find a MB customer to post a forum message for you via proxy then you just contact them yourself? That sounds like a wise use of time.

    Hehe. You aren't the only one who uses these forums. Sometimes people post for the benefit of those who may come across threads in the future.

    I am glad to hear you got your issue worked out. :)
     
  11. The MAzTER

    The MAzTER Well-Known Member

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    its just weird that they dont check there emails, but when you submit a ticked, they respont in ~5 hours
     
  12. rsaylor

    rsaylor Well-Known Member

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    I tell my users the same thing. If they need support they have to open a ticket.
     
  13. kris1351

    kris1351 Well-Known Member

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    Emails do not fall under our support times either. You will find most companies try to respond to emails as quickly as possible, but they only guarantee support via their ticketing system. This is because our support mail alone receives over 4k spams a week. Even with filtering that is a lot to sort through.
     

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