Modified suspended page does not show up

Misiek

Well-Known Member
Feb 23, 2004
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take.pl
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Root Administrator
Hello,
I modified suspended page, then suspend the account and unfortunatelly i see the old page.
I done it thru webtemplate editor, do not know why it shows old when preview show new.
 

cPanelLauren

Forums Analyst II
Staff member
Nov 14, 2017
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Houston
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DataCenter Provider
Hello @Misiek

Can you detail what you changed specifically? I'm attempting to replicate an issue with changing the text on the page and I'm not running into any problems with it displaying my changes.
 

Misiek

Well-Known Member
Feb 23, 2004
116
0
166
36
take.pl
cPanel Access Level
Root Administrator
I just change text from english to polish.
This is live suspended page : http://example.com/cgi-sys/suspendedpage.cgi"]Account Suspended
This is preview page from whm :

Zrzut ekranu 2019-08-10 o 09.56.16.png
 
Last edited by a moderator:

cPanelLauren

Forums Analyst II
Staff member
Nov 14, 2017
6,762
535
263
Houston
cPanel Access Level
DataCenter Provider
I just change text from english to polish.
This is live suspended page : http://example.com/cgi-sys/suspendedpage.cgi"]Account Suspended
This is preview page from whm :

View attachment 60433
Because I'm unable to replicate this can you please open a ticket using the link in my signature? Once open please reply with the Ticket ID here so that we can update this thread with the resolution once the ticket is resolved.


Thanks!
 

cPanelLauren

Forums Analyst II
Staff member
Nov 14, 2017
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535
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Houston
cPanel Access Level
DataCenter Provider
Hi @Misiek


I just checked in on that ticket and provided some further information for the analyst. I will update this thread when the issue is resolved as well.


Thanks!
 

cPanelLauren

Forums Analyst II
Staff member
Nov 14, 2017
6,762
535
263
Houston
cPanel Access Level
DataCenter Provider
Hello @Misiek

I just checked in on the ticket and it appears that the template was not reflecting the change because it's owned by a reseller (resellers can set their own suspended page templates) The suggestion going further would be to access the reseller account and modify the template from there. Please let us know if you have any further questions or concerns in regard to this.

Thanks!