Modify an Account

[cosmin]

Hi!

I'm a reseller and I have an account zzz.com and after some times I change in www.zzz.com (I don't know why). But, is a big problem, all mail address are [email protected] and this is not good, of course. Now I try to change the name from www.zzz.com back to zzz.com and I receive the next message:
Modifing httpd.conf
Modifing proftpd.conf
Modifing domainaliases
Modifing valiases
Adding dns entry
Sorry, a DNS entry for aner.ro already exists, please delete it first

I delete from &edit DNS zone& and the same message.
Who can help me please becouse the &support department& don't respond to my message and my client is nervous, of course.

Many thanks!!!

 

[bdraco]

You'll need to delete the dns zone under delete a zone first .. you may need the server owner to do it for you..

 

[cosmin]

If you can, please tell me how make this step by step. I want to send this at &support& department becouse I think she don't know how make this. I send for &support& dep. 5-6 e-mails but nothing... and I'm disperated...

Thank you very much!!!

 

[hedgehog]

If your provider is not responsive, you can always backup, delete the account, create it once again (without the www) and then restore.

And if your host has not responded after 5 to 6 emails, you might consider shifting to another one aswell ; )

hedgy