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Modify an Account

Discussion in 'General Discussion' started by cosmin, Feb 6, 2002.

  1. cosmin

    cosmin Well-Known Member

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    Hi!

    I'm a reseller and I have an account zzz.com and after some times I change in www.zzz.com (I don't know why). But, is a big problem, all mail address are office@www.zzz.com and this is not good, of course. Now I try to change the name from www.zzz.com back to zzz.com and I receive the next message:
    Modifing httpd.conf
    Modifing proftpd.conf
    Modifing domainaliases
    Modifing valiases
    Adding dns entry
    Sorry, a DNS entry for aner.ro already exists, please delete it first

    I delete from &edit DNS zone& and the same message.
    Who can help me please becouse the &support department& don't respond to my message and my client is nervous, of course.

    Many thanks!!!
     
  2. bdraco

    bdraco Guest

    You'll need to delete the dns zone under delete a zone first .. you may need the server owner to do it for you..
     
  3. cosmin

    cosmin Well-Known Member

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    If you can, please tell me how make this step by step. I want to send this at &support& department becouse I think she don't know how make this. I send for &support& dep. 5-6 e-mails but nothing... and I'm disperated...

    Thank you very much!!!
     
  4. hedgehog

    hedgehog Well-Known Member

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    If your provider is not responsive, you can always backup, delete the account, create it once again (without the www) and then restore.

    And if your host has not responded after 5 to 6 emails, you might consider shifting to another one aswell ; )

    hedgy
     
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