cosmin

Well-Known Member
Feb 6, 2002
154
1
318
Bucuresti
Hi!

I'm a reseller and I have an account zzz.com and after some times I change in www.zzz.com (I don't know why). But, is a big problem, all mail address are [email protected] and this is not good, of course. Now I try to change the name from www.zzz.com back to zzz.com and I receive the next message:
Modifing httpd.conf
Modifing proftpd.conf
Modifing domainaliases
Modifing valiases
Adding dns entry
Sorry, a DNS entry for aner.ro already exists, please delete it first

I delete from &edit DNS zone& and the same message.
Who can help me please becouse the &support department& don't respond to my message and my client is nervous, of course.

Many thanks!!!
 
B

bdraco

Guest
You'll need to delete the dns zone under delete a zone first .. you may need the server owner to do it for you..
 

cosmin

Well-Known Member
Feb 6, 2002
154
1
318
Bucuresti
If you can, please tell me how make this step by step. I want to send this at &support& department becouse I think she don't know how make this. I send for &support& dep. 5-6 e-mails but nothing... and I'm disperated...

Thank you very much!!!
 

hedgehog

Well-Known Member
Nov 3, 2001
122
0
316
If your provider is not responsive, you can always backup, delete the account, create it once again (without the www) and then restore.

And if your host has not responded after 5 to 6 emails, you might consider shifting to another one aswell ; )

hedgy