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Modify password doesn't work in WHM.

Discussion in 'General Discussion' started by Nick57, Mar 3, 2008.

  1. Nick57

    Nick57 Well-Known Member

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    Hi,

    We run with WHM 11.15.0 cPanel 11.18.1-R20683

    When I try to change the password for an user, it doesn't come back with any error, but user is not able to login with the new password. Any idea what is wrong and how to fix this?

    Thanks
     
  2. yapluka

    yapluka Well-Known Member

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    If your user is not able to log in, this could be due to cPanel thinking that the account is suspended. Did you try to unsuspend it, even it doesn't appear as suspended in the list ?
     
  3. Nick57

    Nick57 Well-Known Member

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    Hi,

    It didn't appear indeed as suspended, but I un-suspended it and it does work now!!

    Thanks a zillion.


    Nick :D
     
  4. yapluka

    yapluka Well-Known Member

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    I'm glad I could help :) This is a pretty common issue...
     
  5. Nick57

    Nick57 Well-Known Member

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    Never had this before and use cPanel for over 4 years.....
     
  6. yapluka

    yapluka Well-Known Member

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    I've noticed this mainly happens with freshly moved accounts.
     
  7. claudio

    claudio Well-Known Member

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    happened to me today

    never had this before

    sure unsuspend the non-suspended account worked!

    many thanks

    yeap this happened with a transfered account

    regards
    Claudio
     
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