SOLVED Move accounts new server after DNS ERROR

cPanelMichael

Administrator
Staff member
Apr 11, 2011
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Hello,

Could you let us know the full steps you took to update the server's IP address? Did you use "WHM >> IP Migration Wizard" after making the change? Does the domain name use name servers associated with the cPanel server's IP addresses?

Thank you.
 

007basaran

Active Member
Feb 21, 2017
40
6
8
Turkey
cPanel Access Level
DataCenter Provider
Hello,

It's a problem after the server change. Not after the server update.

Step 0 - Old server IP address: [Removed] - We have shut down and started other server processes.

Step 1 - The new CentOS operating system is configured to whm the server was installed.

Step 2 - New IP address: [Removed]

Step 3 - New host id: [Removed]

Step 4 - Backups moved to the new server.

Step 5 - [Removed]

Step 6 - ping nameservers ok.

Step 7 - Web sites not working dns error.


The server does not have a domain name of my own.

ZirveSunucum Hosted by yandex dns servers.

ns1 and ns2 yandex dns servers A record. - [Removed]

ns1 and ns2 registrar NS record. - [Removed]

Whm server: [Removed]

If you want to check, I can give WHM access.

Regards.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,219
463
Hello,

Could you open a support ticket using the link in my signature so we can take a closer look? The cPanel Forums are not a location that you'd want to post your actual domain names and IP addresses.

Thank you.
 

007basaran

Active Member
Feb 21, 2017
40
6
8
Turkey
cPanel Access Level
DataCenter Provider
Hello,

Example.com hosted in another server and using yandex dns services.

Example.com - Domain registrar nameservers created ;

NAMESERVER 1 : ns1.example.com
NAMESERVER 2 : ns2.example.com

And yandex dns service a records created :

NS1 : EXAMPLE İP
NS2: EXAMPLE İP

Nameservers ping ok but not working web sites.

cPanel ticket support very slow michael please help this topic.

Regards.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,219
463
Hello,

Can you let us know the ticket ID associated with the support ticket you opened?

Thank you.
 
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007basaran

Active Member
Feb 21, 2017
40
6
8
Turkey
cPanel Access Level
DataCenter Provider
Hello,

Ticket closed. But problem is continue.

I found something.

When the computer's DNS addresses are set to 8.8.8.8 and 8.8.4.4. Web sites are working.

But no computer or person can access it except those DNS addresses.

How to fix this problem ?

Regards.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,219
463

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,219
463
Hello,

Could you re-open the support ticket so we can take a closer look?

Thank you.
 
  • Like
Reactions: 007basaran