moved a domain between two users accounts

fly_in_the_sky

Active Member
Nov 3, 2013
35
0
6
Pyrénnée, France
cPanel Access Level
Root Administrator
Hello,
I have a big problem.

I install it on my server at Gandi , my old backup of my old server at Mavenhosting (destroyed by pirates ) .

On the old server, I had jeuxcooperatifs.com and Addon Domains (casse-noisettes.be ) main field.

When I put the backup on the new server , I associate the dns casse-noisettes.be to my new server. My problem is that I do not have any more the domain euxcooperatifs. I want to detach addon domains casse-noisettes and put it as the main user.
How can I do it?


Another thing, I tried to access the ftps as root , but I get this error as :

Status: Connecting to 92.243.19.74 ...
Answer: fzSftp started
Command : open " [email protected] " 22
Order : Approval of the new host key : Once
Command: Pass: ********
Error: Authentication failed .
Error: Critical Error
Error: Unable to connect to server

I tried with several configuration : ip , domain, server.domain.be
always the same errors



Sorry for my bad english....
 

JaredR.

Well-Known Member
Feb 25, 2010
1,834
23
143
Houston, TX
cPanel Access Level
Root Administrator
Your hosting provider will need to help you with this. There is nothing you can do as a Web site owner to make the changes to the main domain and addon domains that you want.

FTP root access is disabled by default on a cPanel server. You will need to log into cPanel using your cPanel account's username and password.
 

fly_in_the_sky

Active Member
Nov 3, 2013
35
0
6
Pyrénnée, France
cPanel Access Level
Root Administrator
The following thread may be helpful:

Confirmation of Process to switch Primary and Parked domains

It's intended for parked domain names but also applies to addon domain names.

Thank you.
I readthe post, but if i do that , i dont will lose all the data of my domaine ?


I don(t think that my situation is the seem, because wenn i try that , is only the domain name mooving, but not all the data. the data stay in jeuxcooperatifs.casse-noisettes ....
 
Last edited:

JaredR.

Well-Known Member
Feb 25, 2010
1,834
23
143
Houston, TX
cPanel Access Level
Root Administrator
Hello, im the owner of my new server.I have ssh root acces , root acces WHM....
Just is my first server, and i don't now many...
You set your access level in your forum profile as "Website Owner" instead of "Root Administrator." That is why I replied to you as if you did not have root access. Please edit your forum profile and change your access level. It will help a lot to eliminate confusion if you do that.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,202
363
You can always simply move your data directly to the public_html directory via FTP or File Manager after changing the domain name.

Thank you.
 

fly_in_the_sky

Active Member
Nov 3, 2013
35
0
6
Pyrénnée, France
cPanel Access Level
Root Administrator
You can always simply move your data directly to the public_html directory via FTP or File Manager after changing the domain name.

Thank you.
Yes good idea, i will trye that, it look more simple...
Just because, i want to learn somethink, how i can go in ftps with te root ?

Another thing, I tried to access the ftps as root , but I get this error as :

Status: Connecting to 92.243.19.74 ...
Answer: fzSftp started
Command : open " [email protected] " 22
Order : Approval of the new host key : Once
Command: Pass: ********
Error: Authentication failed .
Error: Critical Error
Error: Unable to connect to server

I tried with several configuration : ip , domain, server.domain.be
always the same errors
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,202
363
You should not access FTP as the "root" username. Instead, use the account username and password to avoid file ownership issues. If you need access via "root" to system level files, please use SSH.

Thank you.