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Moved Website to WIX, Cannot Access Email

Discussion in 'E-mail Discussion' started by houst1380, Sep 12, 2018.

  1. houst1380

    houst1380 Member

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    I used to check my e-mail using

    http://webmail.mydomain.co.uk

    However, I have moved to wix and now I can't check my email or even login.

    I have taken over the design of this site from somebody who lost interest and only have basic information.

    I need to access my e-mails urgently. I have tried cpanel after domain name etc, but nothing is working.

    Any help appreciated
     
    #1 houst1380, Sep 12, 2018
  2. rpvw

    rpvw Well-Known Member

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    I would imagine that this depends on whether you have connected your domain to Wix using the Name Servers or the Pointing method.

    Probably best answered by Wix support

    See Wix Support for more information
     
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    #2 rpvw, Sep 12, 2018
  3. houst1380

    houst1380 Member

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    Wix are not being overly helpful to be honest.

    I have used the named servers. I have contacted wix twice with no joy.

    I have an information sheet if that would be any use?
     
    #3 houst1380, Sep 12, 2018
  4. rpvw

    rpvw Well-Known Member

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    If you used the Name Server method, it is unlikely that your new DNS entries as provided by Wix will point at your OLD cPanel IP that hosted the website and webmail services.

    You would need to get Wix to add an A record for a webmail.mydomain.co.uk DNS entry pointing back to the IP that your cPanel hosted services used.

    Best of luck :)
     
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    #4 rpvw, Sep 12, 2018
  5. houst1380

    houst1380 Member

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    Will try this as i can edit myself
     
    #5 houst1380, Sep 12, 2018
  6. houst1380

    houst1380 Member

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    I do not know who previously hosted the e-mail address, is there anyway I can find out?
     
    #6 houst1380, Sep 12, 2018
  7. rpvw

    rpvw Well-Known Member

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    Ask your old webhost :)
     
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    #7 rpvw, Sep 12, 2018
  8. houst1380

    houst1380 Member

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    I do not know who old web host is? Here is a information sheet I received

    [removed - please attach images directly to the thread]
     
    #8 houst1380, Sep 12, 2018
  9. houst1380

    houst1380 Member

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    - Removed -
    Here is information sheet, how do i find out who email host is by the email information above?
     
    #9 houst1380, Sep 12, 2018
    Last edited by a moderator: Sep 12, 2018
  10. Infopro

    Infopro cPanel Sr. Product Evangelist Staff Member

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    Twitter:
    Please don't post that, it shows your godaddy passwords. I suggest you change any passwords you had showing on that page of information, right now.

    I'm not sure how accurate this is, but using: whoishostingthis.com it tells me your site is/was hosted by - Removed -. You might also find this documentation of some use:
    How to Identify Your Hosting Provider - cPanel Knowledge Base - cPanel Documentation


    I'm incorrect about that, it was an advert. :rolleyes:

    It says WIX, actually.

    You might also check your emails for payments you've made to the other Hosting Provider.
     
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    #10 Infopro, Sep 12, 2018
  11. houst1380

    houst1380 Member

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    @rpvw can you inbox me, really, really need your help?
     
    #11 houst1380, Sep 12, 2018
  12. rpvw

    rpvw Well-Known Member

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    I am sorry but I don't do support over PM (and it wouldn't let me start a conversion with you to tell you that !)

    From the information that @Infopro refers to in the data-sheet he deleted to protect your privacy, we can assume that the old host might be GoDaddy, and that you should have all the login details to the old web hosting account on the data-sheet.

    I would start there, and log into the old control panel and look to see what old DNS entries there might be, and what IP the webmail points to. If all else fails, perhaps GoDaddy support could help ?

    This pretty much seems to have exhausted any tenuous connection with cPanel. You may get more informations from other forums like Web Hosting Talk - The largest, most influential web hosting community on the Internet
     
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    #12 rpvw, Sep 12, 2018
  13. houst1380

    houst1380 Member

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    I managed to speak to the web designer previously.

    He hosted the email address on a private server.

    http://webmail.mydomain.co.uk

    He explained that i needed to create a new email on wix the same as the one hosted on his server.

    So I created

    firstname@mydomain.co.uk

    I now have access via gsuite, however I have no emails that I had previously had? Guess they have all vanished or should he have a copy of them all on his server?
     
    #13 houst1380, Sep 12, 2018
  14. rpvw

    rpvw Well-Known Member

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    DID he have the emails on the server he used to provide the webmail account ?.... Presumably !

    Does he STILL have them ? .... That depends on his interpretation of the data protection legislation. Personally, if i saw someone move everything to another provider, I would delete all the old stuff I had on the server so I couldn't be held responsible for it.

    Might he have any backups? .... Possibly, but the same GDPR may still apply.

    Would he cooperate in trying to get your mails for you? .... Well, that rather depends on how ethically you behaved towards him when you decided to move away from his web hosting and mail services, and it will also depend on what ethics and morals he abides by (and ........ if you owe him any money, and if he might get any more money out of you :-D )

    Good luck !
     
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    #14 rpvw, Sep 12, 2018
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