Moving account from one WHM server to another and problems

chae

Well-Known Member
Apr 19, 2003
145
0
166
Auckland, New Zealand
Hi Yah,

Moving a domain from one WHM server to another at different NOCs. Used the WHM transfer method. Watching the progress in browser and all seems to go well till the last part when the following error comes up and the whole operation fails.

Removing Scripts using suexec method

UNLINKED
Checksum Matches!
pkgacctfile is: /home/cpmove-northern.tar.gz
MOVE IS GOOD!
Extracting tarball....Done
cpmove- prefix is missing, but non prefixed directory exists.. cpmove- prefix discarded
Extracting Domain....Done
Sorry, the copy failed. Unable to find the cpanel user file. Is the archive missing (cwd: /home loaded northern/cp/northern)?
Extract Failed
Invalid Account

The account is probably about 1.8Gb in size. Anyone come across this before or can offer a suggestion as to how I can transfer from server to server.

Thanks in advance

Chae
 

Infopro

Well-Known Member
May 20, 2003
17,113
507
613
Pennsylvania
cPanel Access Level
Root Administrator
Twitter
Package it from within cPanel using generate full backup. Download it or move it to public_html and transfer to new server. Drop into /home/ then run restore account from within WHM. Should work.

Transfer like you tried will fail with accounts over 250 MB many times.
 

chae

Well-Known Member
Apr 19, 2003
145
0
166
Auckland, New Zealand
Just doing that now...was going to recreate the account on new server and plonk the backup file on to backup disc on new server then restore that way but this way will be quicker :)

Thanks