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Moving account from one WHM server to another and problems

Discussion in 'General Discussion' started by chae, Jun 26, 2006.

  1. chae

    chae Well-Known Member

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    Hi Yah,

    Moving a domain from one WHM server to another at different NOCs. Used the WHM transfer method. Watching the progress in browser and all seems to go well till the last part when the following error comes up and the whole operation fails.

    Removing Scripts using suexec method

    UNLINKED
    Checksum Matches!
    pkgacctfile is: /home/cpmove-northern.tar.gz
    MOVE IS GOOD!
    Extracting tarball....Done
    cpmove- prefix is missing, but non prefixed directory exists.. cpmove- prefix discarded
    Extracting Domain....Done
    Sorry, the copy failed. Unable to find the cpanel user file. Is the archive missing (cwd: /home loaded northern/cp/northern)?
    Extract Failed
    Invalid Account

    The account is probably about 1.8Gb in size. Anyone come across this before or can offer a suggestion as to how I can transfer from server to server.

    Thanks in advance

    Chae
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Package it from within cPanel using generate full backup. Download it or move it to public_html and transfer to new server. Drop into /home/ then run restore account from within WHM. Should work.

    Transfer like you tried will fail with accounts over 250 MB many times.
     
  3. chae

    chae Well-Known Member

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    Just doing that now...was going to recreate the account on new server and plonk the backup file on to backup disc on new server then restore that way but this way will be quicker :)

    Thanks
     
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