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Moving Account

Discussion in 'General Discussion' started by patrickperes, Apr 26, 2011.

  1. patrickperes

    patrickperes Registered

    Jan 28, 2010
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    I move the account 3 days a go and all steps is ok, but now i need re move the same account and i receive the error msg

    Account Creation Status: failed (Sorry, a mysql user with the name eclick already exists.)

    I terminate the old account
    i kill the all users in mysql
    i tick allow overide

    tks for the help
  2. cPanelTristan

    cPanelTristan Quality Assurance Analyst Staff Member

    Oct 2, 2010
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    cPanel Access Level:
    Root Administrator
    Try to restore the account manually. First, grab a copy of the existing account:

    /scripts/pkgacct username
    Please replace username with the cPanel username. After getting a copy of the account on the old machine, scp the account to the new machine:

    scp -pr /home/cpmove-username.tar.gz newserverIP:/home
    Above please replace username with the cPanel username and newserverIP with the IP address for the new machine. After you've gotten a copy of the cpmove file onto the new machine, then do the following to force a restore of that account:

    /scripts/restorepkg --force username
    Again, above you would replace username with the cPanel username.

    If this does not work, please submit a ticket to WHM > Support Center > Contact cPanel or using the link in my signature so we can see what is causing this message to generate. It might be data still existing in /var/cpanel/databases directory for the previously terminated user.
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