I moved an account that had 10 add-ons.
I've noticed a couple of different issues I was wondering if you guys could help out with.
First, I noticed the DNS for the main account updated to show the IP address of the new server (this is correct). The add-ons, however, still show the old IP address. Tracerts show the add-ons coming from the old server. I attempted to update the DNS via WHM to show the new servers IP address. That add-on began showing the generic apache 'Hey...It worked! If you are seeing this page.....' To get this site back up, I attempted to change the IP back to the old server address. It continues to show the generic Apache page. Running a tracert on that domain, it is coming from the old server (just like the rest of the add-ons)....When I run the dig command, all the entries for all the add-ons look the same, including the one that isn't working.
I have also run the /scripts/updateuserdomains and it did nothing.
I have syncronized the DNS of both servers and performed a DNS clean-up. Nothing is working to fix that one domain. I also restarted BIND to see if that would help..no go.
I will need to move all of these add-ons to the new server, but with the result of the one add-on, I'm not sure how the DNS should read for add-ons.
Any help with this portion would be greatly appreciated.
Second Issue:
After moving the account and logging into the CPanel of the main account, none of the add-ons are showing. When managing the add-ons, there are none listed. Again, the scripts/updateuserdomains doesn't fix this.
What could be causing this issue?
I've noticed a couple of different issues I was wondering if you guys could help out with.
First, I noticed the DNS for the main account updated to show the IP address of the new server (this is correct). The add-ons, however, still show the old IP address. Tracerts show the add-ons coming from the old server. I attempted to update the DNS via WHM to show the new servers IP address. That add-on began showing the generic apache 'Hey...It worked! If you are seeing this page.....' To get this site back up, I attempted to change the IP back to the old server address. It continues to show the generic Apache page. Running a tracert on that domain, it is coming from the old server (just like the rest of the add-ons)....When I run the dig command, all the entries for all the add-ons look the same, including the one that isn't working.
I have also run the /scripts/updateuserdomains and it did nothing.
I have syncronized the DNS of both servers and performed a DNS clean-up. Nothing is working to fix that one domain. I also restarted BIND to see if that would help..no go.
I will need to move all of these add-ons to the new server, but with the result of the one add-on, I'm not sure how the DNS should read for add-ons.
Any help with this portion would be greatly appreciated.
Second Issue:
After moving the account and logging into the CPanel of the main account, none of the add-ons are showing. When managing the add-ons, there are none listed. Again, the scripts/updateuserdomains doesn't fix this.
What could be causing this issue?
