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Moving Domain Mail Issues

Discussion in 'E-mail Discussion' started by Greatgonzo, Mar 11, 2016.

  1. Greatgonzo

    Greatgonzo Member

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    Apologies for the vague title, it's a bit of a strange question...

    I'm migrating a domain (xyz.com) to a different host. I copied all the email from (server 1) over to the new server (server 2), no problem.

    Both server companies are reseller accounts. Accounts for xyz.com reside on both hosts.

    1. I still have xyz.com set up on server 1 (I want to make sure this all works before deleting it).

    2. The email for xyz.com is effectively cloned on server 2. All looks good.

    --- The Problem ---

    3. When I send an email from server 2 to server 1 (to a completely different domain - abc.com) it doesn't receive, but it sends fine.

    ---------------------

    4. I can still send an email from xyz.com to abc.com (both accounts on server 1) and it receives fine.

    I was told in the past it has something to do with email routing, but I can't remember what it is?

    Can someone please point me in the right direction, thank you in advance.
     
    #1 Greatgonzo, Mar 11, 2016
    Last edited: Mar 11, 2016
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    Yes, please browse to the following option for the domain name on both servers:

    Edit MX Entry - Documentation - cPanel Documentation

    Ensure the "Email Routing" settings for the domain name on the original server is configured as:

    "Remote Mail Exchanger"

    The new server should have this setting configured as "Local Mail Exchanger".

    Thank you.
     
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  3. Greatgonzo

    Greatgonzo Member

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    Great, thank you :)

    Does the server need to be restarted (original) for this to work? Still no delivery yet...

    Thanks again
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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  5. Greatgonzo

    Greatgonzo Member

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    The delivery report shows it was successfully received but it's not showing up in my inbox on abc.com (sent from xyz on server 2).

    I can send email from abc.com -> xyz.com fine.

    Thanks again!
     
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    You won't be able to receive emails for the same domain name on multiple servers. You can only host email for a domain name on one of the servers. Choosing "Remote Mail Exchanger" ensures any emails sent locally to that domain name are delivered to the external email host.

    Thank you.
     
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  7. Greatgonzo

    Greatgonzo Member

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    Correct me if I'm wrong, maybe I wasn't clear... They're not same domains.

    I'm trying to send from xyz.com to abc.com. Both accounts are on different servers. There is the original xyz.com account set up on the same server that abc.com resides on.

    Email sending and receiving is working fine on the new xyz.com, except to abc.com.

    Are you saying I need to delete the original xyz.com on the original server before abc.com will begin to receive again?

    Thank you
     
  8. Greatgonzo

    Greatgonzo Member

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    Problem solved, thank you for your help.
     
  9. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    I am happy to see the issue is now resolved. Would you mind sharing the solution?

    Thank you.
     
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  10. Greatgonzo

    Greatgonzo Member

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    Yes, it was a silly error on my part... There was an ollllld copy of abc.com on server 2. When xyz.com was sending from server 2 it was going directly there instead of heading off to abc.com on server 1.

    Thanks again!
     
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