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Moving from Ensim to cPanel Issues

Discussion in 'Migrate to cPanel' started by cosjames, Mar 30, 2018.

  1. cosjames

    cosjames Registered

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    I have three servers to transfer from both are setup the same but one Ensim has an issue please see logs below.

    Code:
    Starting “TRANSFER” for “Account” “usernamehere^site12” → “usernamehere”.
    Copy Destination: /home
    Remote server type: “ensim”.
    Initiating process to package the account over SSH (Secure Shell) connection …
    Packaging the account with the command: /scripts/pkgacct.webp7.myservernameishere.net usernamehere^site12 '' --split --compressed --mysql 5.6 --allow-multiple …
    
    ERROR: Unknown option: compressed
    ERROR: Unknown option: mysql
    
    enXim DNS is example.com
    logfile is: /home/cpmove-usernamehere-1522440393.log
    enXim setting up homedir symlinks...Done
    enXim Copying Ensim user /var/www data into home directory...Done
    enXim Copying contact email...Done
    enXim Copying SSL certificates, bundles and keys...Done
    enXim Copying Bandwidth Data...Done
    enXim Copying Webalizer data...Done
    enXim Copying mail access lists...Done
    enXim Converting mail aliases...Done
    enXim Copying subusers...Done
    enXim Copying HTTP logs...Done
    enXim Copying FTP logs...Done
    enXim Grabbing mysql grants...Done
    enXim Copying home directory...Done
    enXim Copying subdomains...Done
    enXim Creating cpuser file...Done
    enXim Setting up user shell...Done
    enXim Copying quota info...Done
    enXim Copying shadow password data...Done
    enXim Copying web content...Done
    
    ERROR: Permission denied at /tmp/.perl-ppk-h83Z9q/lib/Filesys/POSIX/Real/Directory.pm line 189
    ERROR: Filesys::POSIX::Real::Directory::eek:pen('Filesys::POSIX::ReducedPrivileges::Directory=HASH(0x9c39678)') called at /tmp/.perl-ppk-h83Z9q/lib/Filesys/POSIX/ReducedPrivileges/Directory.pm line 75
    ERROR: Filesys::POSIX::ReducedPrivileges::Directory::__ANON__() called at /tmp/.perl-ppk-h83Z9q/lib/Try/Tiny.pm line 81
    ERROR: eval {...} called at /tmp/.perl-ppk-h83Z9q/lib/Try/Tiny.pm line 72
    ERROR: Try::Tiny::try('CODE(0x98db964)', 'Try::Tiny::Catch=REF(0x9c33168)') called at /tmp/.perl-ppk-h83Z9q/lib/Filesys/POSIX/ReducedPrivileges/Directory.pm line 88
    ERROR: Filesys::POSIX::ReducedPrivileges::Directory::__ANON__('Filesys::POSIX::ReducedPrivileges::Directory=HASH(0x9c39678)') called at /tmp/.perl-ppk-h83Z9q/lib/Filesys/POSIX/Userland/Find.pm line 147
    ERROR: eval {...} called at /tmp/.perl-ppk-h83Z9q/lib/Filesys/POSIX/Userland/Find.pm line 147
    ERROR: Filesys::POSIX::Userland::Find::find('Cpanel::Pkgacct::Archive=HASH(0x98147a0)', 'CODE(0x9888790)', 'fs/user/home/virtual/site12/fst/var/www/html') called at /tmp/.perl-ppk-h83Z9q/scripts/main.pl line 1983
    ERROR: Script::Pkgacct::enXim::convert_all_htaccess_files('Script::Pkgacct::enXim=HASH(0x9801ba0)') called at /tmp/.perl-ppk-h83Z9q/scripts/main.pl line 1439
    ERROR: Script::Pkgacct::enXim::script('Script::Pkgacct::enXim=HASH(0x9801ba0)') called at /tmp/.perl-ppk-h83Z9q/scripts/main.pl line 45
    
    
    enXim Converting password protected directories...
    Done
    Target “/home” on host “webp7.myservernameishere.net” has 3.54 TB free and requires at least 0 bytes free, which includes space for temporary files.
    WARNING: The remote server failed to send the location of the transfer archive.
    WARNING: Attempting to guess the location of the remote transfer archive.
    Fetching md5sum of “/home/cpmove-usernamehere^site12.tar.gz” from the remote server … …
    Done
    Removing copied archive on remote server. …
    Done
    Failed: The remote execution of “pkgacct.webp7.myservernameishere.net” failed, or the requested account, “usernamehere^site12”, was not found on the server: “webp2.myservernameishere.net”.
    
    
    

    In these logs webp7 is cpanel and webp2 is ensim.
     
    #1 cosjames, Mar 30, 2018
    Last edited by a moderator: Mar 30, 2018
  2. 24x7server

    24x7server Well-Known Member

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    The package created on the remote server is not available to fetch it and this is the main reason for it. Please check the remote server logs to see for more details on why the package is not available for transfer..
     
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  3. PenguinInternet

    PenguinInternet Well-Known Member
    PartnerNOC

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    Twitter:
    How big is the account on the Ensim server? If it's more than a couple of Gb then it probably will fail from our previous experience. If this is the case, you'll need to package up the account manually on the Ensim server and then transfer that across to import into cPanel. We migrated thousands of accounts from Ensim to cPanel a few years back so if you get stuck and need a hand, let me know and I'll happily take a look for you.
     
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  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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  5. cPanelKyle

    cPanelKyle Technicial Analyst III / Migrations Coordinator
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    Twitter:
    Likely there is a file/directory that has ownership or permissions set wrong that is causing pkgacct-enXim to fail. As Infopro mentioned we would be glad to migrate the account(s) for you. If you want to migrate the account(s), we could take a look why the account is not packaging. Please open a ticket with us either way if we can be of assistance.
     
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