Moving from Plesk, problem with pkgacct-pXa

SysSachin

Well-Known Member
Aug 23, 2015
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India
cPanel Access Level
Root Administrator
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quartex

Registered
Mar 20, 2017
2
0
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HR
cPanel Access Level
Website Owner
I have root access on Plesk server, that's why i'm using pkgacct-pXa.

The problem is that on destination server, i don't have access to WHM (can't use the Transfer Tool), only cPanel Backup wizard.

I don't know how to migrate the domain with all email accounts, because of the problem mentioned in my 1st post.
Is there any other option to solve this problem?

Thank you!
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
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The problem is that on destination server, i don't have access to WHM (can't use the Transfer Tool), only cPanel Backup wizard.
You can't restore a full backup archive via the Backup Wizard option in cPanel. You'd need to contact your web hosting provider and ask them to restore the full backup archive that you generated, or have them use the Transfer Tool to copy over the account.

Thank you.