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Multi Acct Txfr valias quit working

Discussion in 'Data Protection' started by nickNix, Feb 11, 2016.

  1. nickNix

    nickNix Registered

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    Hello,

    Strange issue being presented. Used Multi Account Transfer Tool to migrate a server running build 54.0.7 to a server running build 54.0.14.

    Accounts that had ONLY a mail forwarder, ie no real mailbox just an entry in /etc/valiases/ (created through normal cPanel means on old server) quit forwarding mail and instead give a "550- The account or domain may not exist, they may be blacklisted, or missing the proper dns entries." on all incoming mail to that forwarder.

    From a bunch of old'ish threads checked out all the following areas, but they seem proper.

    -MX entries are FQDN
    Code:
    root@server [~]# dig domain.com MX +short
    0 domain.com.
    
    -/etc/resolv.conf
    Code:
    nameserver 8.8.8.8
    nameserver 8.8.4.4
    nameserver 4.2.2.2
    
    -/etc/valiases/domain.com
    Code:
    info@domain.com: info@domain2.com
    test@domain.com: nick@domain3.com
    *: ":fail: No Such User Here"
    
    -rDNS is setup correctly by the data center.
    Code:
    root@server [~]# host server.domain.com
    server.domain.com has address w.x.y.z
    server.domain.com mail is handled by 0 server.domain.com.
    root@server [~]# host w.x.y.z
    z.y.x.w.in-addr.arpa domain name pointer server.domain.com.
    
    -Tried deleting forwarders within cPanel and recreating
    Code:
    tail -f /var/log/exim_mainlog | grep mytestemail@gmail.com
    This command can watch the emails fail as soon as they come in.

    -Turned off firewalls completely to be sure there was no firewall blocking

    Open to more suggestions to try out while I keep digging around.
     
  2. Valetia

    Valetia Well-Known Member

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    Check the error message carefully. Is it referring to the forwarder itself, or the destination address?
     
  3. cPanelMichael

    cPanelMichael Forums Analyst
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