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Multiple account transfers - Poor performance and no way to stop

Discussion in 'Data Protection' started by fcbinfo, Jul 31, 2014.

  1. fcbinfo

    fcbinfo Well-Known Member

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    Please, let-me know if someone can help.

    I'm doing some account transfers from 2 cpanel servers in 2 different locations. (From North Carolina to New York).

    I always use this account transfers without any problems, but now with this new interface of cpanel 11.44, transfers not finishing. I tried to click on the "Pause" button, but now it is stop on "Status: PAUSING" for more than 3 hours.

    There is anyway to stop this process and when i can stop it, I'll do the transfers with cpanel backup files.

    Please, if someone can help with urgency, will be glad, I have some websites from customers off line.
     
    #1 fcbinfo, Jul 31, 2014
  2. NixTree

    NixTree Well-Known Member

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    #2 NixTree, Jul 31, 2014
  3. fcbinfo

    fcbinfo Well-Known Member

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    I just don't know what is the process needed to kill.

    I'm gonna re-install my OS and cPanel and I'll use file backups instead of account transfers.

    I used the old system of accounts transfer, and never have any issues.

    - - - Updated - - -

    I have found the process, but when I Kill, the process UP again.
     
    #3 fcbinfo, Jul 31, 2014
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    The paused transfer should not prevent you from restoring the account from a backup archive if that's your preferred method. There are no native options to kill a paused transfer at this time, but you are welcome to submit a support ticket if you need assistance with ensuring the transfer system is working as intended. You can post the ticket number here so we can update this thread with the outcome should you choose to submit one.

    Thank you.
     
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    #4 cPanelMichael, Jul 31, 2014
  5. AndrewH.

    AndrewH. Well-Known Member

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    The ability to "Abort" a transfer should be in 11.44 in the near future so killing it will be possible from the UI. The "Pause" button is designed to temporarily halt the transfer after any current threads are complete, and text to clarify this should either be in or will shortly be in 11.44.

    In regards to transfers taking time, there are a few known issues causing this in which fixes have been created but I am unsure if they would resolve the issue you might be having. With the changes to the tool there are a lot of new variables that can impact a transfer including:

    • Number of restore or transfer threads (too many can cause bottle necks with slow systems)
    • Large amounts of small files can cause disk IO issues
    • Disk usage

    If you give some more information on source and destination servers (OS, database versions, account size, disk space available) or provide any warnings or errors you are seeing in your log I might be able to give you more information. Feel free to edit out any personal domain information as well.

    Also if you are having issues I believe we provide support to assist you in transfers (our transfer team is awesome!) so you can likely open a ticket if there are still any kind of conflicts.
     
    #5 AndrewH., Aug 1, 2014
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