Multiple IPs on AWS and cPanel

Operating System & Version
CENTOS 7.8
cPanel & WHM Version
v90.0.10

jakeb

Registered
Sep 22, 2020
1
0
1
Utah
cPanel Access Level
Root Administrator
I have an issue where the IP of my server has been blacklisted by hotmail and none of my clients can send to those emails. Hotmail will not answer me or give me an explanation of why they blacklisted me. I'm trying to figure out if there is any way to add another public IP address to the EC2 instance without remove the current one. I really don't want to go through the process of changing the IP on cPanel.

So the questions are these?

Do I have to change the IP completely?
Can I add a new public IP address without releasing the previous one?
Is there another way of fixing this situation?

Any help is appreciated.
 

Bob1965

Member
Aug 30, 2018
23
3
3
Germany
cPanel Access Level
Root Administrator
In your WHM you can add a second IP to the server if it is assigned to you by searching in whm for "add new ip".
This should be located in Home >> IP Functions >> Add a New IP Address

Place the IP address in the field and press submit.
If it all works out, you can assign the reseller of the affected hosting accounts are on the second IP.
Not sure if that is what you are looking for but it is a solution to get the website needing to be on a separate IP address than the main server IP.

Regards,
Bob
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,304
1,252
313
Houston
You shouldn't need to change the IP address completely. How have you gone about contacting Hotmail? What is the rejection code they provide with your IP ( this is usually in the bounceback or the exim logs)

Typically as long as you're not spamming and you're ensuring you have configured your rDNS, DKIM and SPF correctly you can fully avoid this. The following goes over these items How to Keep Your Email Out of the Spam Folder | cPanel & WHM Documentation