Feb 15, 2016
19
1
3
Brazil
cPanel Access Level
Root Administrator
Hi, I'm totally lost. I've working for a solution more than 4 days. I google it every error I founded but never gone back.

1. I can't access any website hosted in my server (Look, all websites down)
2. I think the email dosen't working too.
3. I can't access WHM or Cpanel Or Webmail.
4. /scripts/upcp --force, dosen't show any error (now, 2 days ago show a lot but I fixed)
5. I can't access SSH through my root user, I just can access SSH using a virtual console provided by hosting.
6. I can't update my system (when I try: yum update, takes a long time (really long more than 2 hours) and I can't update any software packages)
7. All commands that I try run in terminal takes a long time (I've already check the process using top, and show more than 2gb RAM free, CPU use less than 10%).
8. I've already tried backup all accounts, but it is impossible, takes more than 6 hours to pack 1 acc.
9. I can't throw evertything to air and give up, I have really important acc that I've never backup before.

Please, anyone can save my life?
 

Infopro

Well-Known Member
May 20, 2003
17,112
513
613
Pennsylvania
cPanel Access Level
Root Administrator
Twitter
1. I can't access any website hosted in my server (Look, all websites down)
2. I think the email dosen't working too.
3. I can't access WHM or Cpanel Or Webmail.
Sounds like your IP address is blocked. You might try logging in from another IP to see if you actually can. If you can, you should be sure to remove the blocks of the other IP address in cPhulk and CSF assuming you have that firewall installed, and add your IP to the bypass list (CSF) and white list (cPhulk).

4. /scripts/upcp --force, dosen't show any error (now, 2 days ago show a lot but I fixed)
Can you recall any of the errors you saw? I thought you couldn't access the server though?

5. I can't access SSH through my root user, I just can access SSH using a virtual console provided by hosting.
The docs might be of some use:
How to Secure SSH - cPanel Knowledge Base - cPanel Documentation
Code:
If you accidentally misconfigure your SSH configuration file, navigate to the following link in your web browser (where example.com represents the server's hostname or main IP address):

https://example.com:2087/scripts2/doautofixer?autofix=safesshrestart
This script attempt to will temporarily configure an additional SSH configuration file for port 22, which will allow you to access, edit, and fix the original SSH configuration file. If port 22 is already in use, then the script will configure an additional SSH configuration file for port 23.
8. I've already tried backup all accounts, but it is impossible, takes more than 6 hours to pack 1 acc.
This could be several things. Getting back into the server properly should probably be the first thing to sort out though.
 
Feb 15, 2016
19
1
3
Brazil
cPanel Access Level
Root Administrator
Sounds like your IP address is blocked. You might try logging in from another IP to see if you actually can. If you can, you should be sure to remove the blocks of the other IP address in cPhulk and CSF assuming you have that firewall installed, and add your IP to the bypass list (CSF) and white list (cPhulk).



Can you recall any of the errors you saw? I thought you couldn't access the server though?



The docs might be of some use:
How to Secure SSH - cPanel Knowledge Base - cPanel Documentation
Code:
If you accidentally misconfigure your SSH configuration file, navigate to the following link in your web browser (where example.com represents the server's hostname or main IP address):

https://example.com:2087/scripts2/doautofixer?autofix=safesshrestart
This script attempt to will temporarily configure an additional SSH configuration file for port 22, which will allow you to access, edit, and fix the original SSH configuration file. If port 22 is already in use, then the script will configure an additional SSH configuration file for port 23.


This could be several things. Getting back into the server properly should probably be the first thing to sort out though.
Now I restart the mysql, and shows the WHM login I reset by root password, do login but the WHM dosen't load.
I'm not blacklist (I've already check this) I disable cpHulk and iptables before.

I will do upcp again now if any error appear I will post here.

Now I can access my SSH using my root (not only in virtual console), thanks!
 
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Feb 15, 2016
19
1
3
Brazil
cPanel Access Level
Root Administrator
Hi, here is my update log, have a lot of issues.

Now I can access SSH by root user, I've already logged in WHM (but it

(but it's impossible to use it), is extremaly slow.

I can't use YUM too.
 
Last edited by a moderator:

Infopro

Well-Known Member
May 20, 2003
17,112
513
613
Pennsylvania
cPanel Access Level
Root Administrator
Twitter
No need. That update shows it took almost 6 hours to complete.
[2017-06-11 03:24:02 -0300]
[2017-06-11 09:08:20 -0300]

Errors:

Code:
[2017-06-11 03:55:05 -0300]      [15622] yum.Errors.RepoError: Cannot find repomd.xml file for EA4/7/x86_64
[2017-06-11 03:55:05 -0300]      [15622]  w/ /usr/local/cpanel/bin/packman_get_info_json ea-php56-php
[2017-06-11 03:55:05 -0300]      [15622] Often errors like this can be resolved by running `yum makecache`
——————————

[2017-06-11 08:08:45 -0300]   Processing: Rebuilding sprites
[2017-06-11 08:08:45 -0300]    - Processing command `/usr/local/cpanel/bin/sprite_generator`
[2017-06-11 08:08:56 -0300]      [22665] libpng warning: Interlace handling should be turned on when using png_read_image


—————

[2017-06-11 04:34:05 -0300]   Processing: Validating server hostname
[2017-06-11 04:34:05 -0300]    - Processing command `/usr/local/cpanel/scripts/check_valid_server_hostname --notify`
[2017-06-11 04:34:11 -0300]      [6253] ERROR: WHM has detected a manual hostname change.
[2017-06-11 04:34:12 -0300]      [6253]
[2017-06-11 04:34:12 -0300]      [6253] The system will attempt to synchronize the current hostname “host” to the system configuration. In the future, update your hostname in WHM’s (http://host:2087/scripts2/changehostname) interface (Home » Networking Setup » Change Hostname).
[2017-06-11 04:37:45 -0300]      [6253] Changing hostname to host...Failed!
[2017-06-11 04:37:46 -0300]      [6253]
[2017-06-11 04:37:46 -0300]      [6253] Cannot set the hostname; there is already hostname change in progress.

———————————
Please feel free to open a ticket directly to cPanel Technical Support if you wish.

WebHost Manager »Support »Create Support Ticket
 
Feb 15, 2016
19
1
3
Brazil
cPanel Access Level
Root Administrator
I don't know how but the WHM dosen't open now, I just can access SSH but I try 'From a shell: Execute `/usr/local/cpanel/cpanel -S` as the root user' and now has passed more than 1 hours and nothing happen.

* cpanel.service - cPanel services
Loaded: loaded (/etc/systemd/system/cpanel.service; enabled; vendor preset: disabled)
Active: failed (Result: timeout) since Mon 2017-06-12 02:30:10 -03; 9min ago
 
Last edited by a moderator:

rpvw

Well-Known Member
Jul 18, 2013
1,101
458
113
UK
cPanel Access Level
Root Administrator
I don't see any information as to what hardware you are using for your server, but the last time I experienced pretty much all of the symptoms you describe, especially the latency and corrupted results of any operation, it was because one of my raid disks was failing mechanically, and the raid software was constantly trying to rebuild the corrupt array. This caused all other processes to either stop or to appear to be stopped as all the CPU and RAM was diverted to rebuilding the raid array.

I would suggest you not discount a possible hardware issue when trying to diagnose your issues, they are often obfuscated by what appears to be software related problems, and can be difficult to recognize amongst the obvious symptoms that you are experiencing.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,910
2,216
463
ticketid=8591489
Hello,

It looks like the support ticket is still open. Please reply to the ticket with the answer to our most recent response (regarding the output from the 'ls -la /var/cpanel/dnsadmin' command) and we can continue to assist you.

Thank you.