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multiple roundcube processes?

Discussion in 'Workarounds and Optimization' started by clearchaos, Mar 8, 2016.

  1. clearchaos

    clearchaos Member

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    Hi,

    For my own peace of mind I got into the habit of periodically checking to see what php processes are running via 'ps -ef'. Lately I've noticed there are many roundcube processes running:
    Code:
    204       1115  1113  0 09:39 ?        00:00:00 /usr/local/cpanel/3rdparty/php/54/bin/php-cgi -c /usr/local/cpanel/3rdparty/php/54/etc/roundcube /usr/local/cpanel/base/3rdparty/roundcube/index.php
    204       1660  1658  0 Mar03 ?        00:00:00 /usr/local/cpanel/3rdparty/php/54/bin/php-cgi -c /usr/local/cpanel/3rdparty/php/54/etc/roundcube /usr/local/cpanel/base/3rdparty/roundcube/index.php
    204       1691  1690  0 11:36 ?        00:00:00 /usr/local/cpanel/3rdparty/php/54/bin/php-cgi -c /usr/local/cpanel/3rdparty/php/54/etc/roundcube /usr/local/cpanel/base/3rdparty/roundcube/index.php
    
    Currently there are 45 of these processes, some started days ago. Is this normal or should I investigate further? Up until last year I was running on Centos 5.x and never noticed these processes before.

    For info the server is : CENTOS 6.7 x86_64 standard – WHM 54.0 (build 18)

    Thanks for your time.

    Kind regards,
    Gary.
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    It seems like this might be related to the following thread:

    Webmail is Unresponsive

    Could you review this thread and verify if it's related ("Failed to connect fpm socket" errors in the cPanel error log)?

    Thank you.
     
  3. clearchaos

    clearchaos Member

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    Hi,

    Thanks for your reply.

    I'm seeing a similar error in the cPanel log as reported in the first post of your linked thread:

    Code:
    error_log:[2016-03-08 15:03:43 +0000] info [cpsrvd] Internal Server Error: "POST /cpsess3077166533/3rdparty/roundcube/?_task=mail&_action=refresh HTTP/1.1" 500 The cPanel Server operation timed out at cpsrvd.pl line 539.
    
    When I run the restart command suggested I see this:

    Code:
    root@charlie [/usr/local/cpanel/logs]# /scripts/restartsrv_cpanel_php_fpm restart
    (XID 4kf72e) The “cpanel_php_fpm” service is disabled.
    
    The /usr/local/cpanel/logs/php-fpm directory is empty (which I guess makes sense if the service is disabled).

    Cheers,
    Gary.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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  5. clearchaos

    clearchaos Member

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    Hi,

    The processes disappear as they are killed, but slowly reappear during the course of the day. I've just killed another 27 processes that weren't there first thing this morning.

    Thanks.
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
  7. clearchaos

    clearchaos Member

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    Sure no problem that's all done.

    Support Request ID is: 7495105.

    Thank you.
     
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