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Multiple Services Failing

Discussion in 'General Discussion' started by chandro, Jan 12, 2010.

  1. chandro

    chandro Well-Known Member

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    im getting email from all services about failing. so i decide to update to RELEASE let see what happen...

    now is:

    cPanel 11.25.0-R42399 - WHM 11.25.0 - X 3.9
    CENTOS 5.2 i686


    lets wait...
     
    #1 chandro, Jan 12, 2010
  2. chandro

    chandro Well-Known Member

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    well, everything looks good. lets hope everything continues like that :D
     
    #2 chandro, Jan 12, 2010
  3. chandro

    chandro Well-Known Member

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    all servers failed...

    pop
    ftpd
    imap
    spamd
    exim
    httpd
    cpsrvd

    mmmm, wich is the problem...
     
    #3 chandro, Jan 12, 2010
  4. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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    Twitter:
    Was the server rebooted?

    Was the notice seen near the same time as when you performed the update (shortly before, during, or shortly after it finished)?

    Did the services automatically restart successfully?

    If you're experiencing a large number of services frequently failing I recommend escalating the issue via a ticket; there may be any number of causes that can only be determined by investigating the system directly.
     
    #4 cPanelDon, Jan 12, 2010
  5. chandro

    chandro Well-Known Member

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    hello Don, well, i update cpanel.

    no, i dont restart the server.


    the failing servers start like 10-15 min after update ended.


    yes, everything now looks good, for example, right now 11 pm, no services are failing. since 6pm everything looks good, let see if tomorrow during the day, services stay up.

    thanks
     
    #5 chandro, Jan 12, 2010
  6. chandro

    chandro Well-Known Member

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    nope, servers failing....

    additional, i cant create accounts. everything appears ok, but there is no files inside /home/username
     
    #6 chandro, Jan 13, 2010
  7. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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    #7 cPanelDon, Jan 13, 2010
  8. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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    Twitter:
    While this may not directly alleviate the entire issue, I would consider ensuring the operating system (OS) is updated to the latest available release. The existing version of CentOS 5.2 could be upgraded to CentOS 5.4 that is currently available. The following command will accomplish this task via root SSH access:
    Code:
    # yum upgrade
    To verify the OS version after updating the following command may be used:
    Code:
    # cat /etc/*release
    Is the system a VPS or in some form of a virtual environment (e.g., Virtuozzo/OpenVZ, Xen)?

    The following command will help determine the above:
    Code:
    # cat /var/cpanel/envtype && echo
    If it is Virtuozzo or OpenVZ, please check the following for the "failure count" information (in the last column of data):
    Code:
    # cat /proc/user_beancounters
    If the same symptoms persist, due to the nature of the issue, where multiple services are repeatedly failing (or at least being reported as having failed), I recommend escalating the issue via a ticket. I may suggest checking first with your upstream data center as they can physically check and access the machine directly (including for hardware diagnostic testing). If submitting a support request to cPanel, please send me your ticket ID number so that I may follow-up internally and verify the circumstances involved; if appropriate I can then share the solution in your forums thread.
     
    #8 cPanelDon, Jan 13, 2010
  9. chandro

    chandro Well-Known Member

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    no servers failing, what i do???

    modify the vps conf, the QUOTAUGIDLIMIT="380"

    was 320, and i change the limit to 380 and the accounts transfers work, and the servers no fail for today.

    but here is the paste of the beancounters.



    root@xela [~]# cat /proc/user_beancounters
    Version: 2.5
    uid resource held maxheld barrier limit failcnt
    114: kmemsize 6687212 13928722 28745400 29580328 0
    lockedpages 0 8 512 512 0
    privvmpages 79316 160078 262144 262144 0
    shmpages 1125 6565 43008 43008 0
    dummy 0 0 0 0 0
    numproc 65 129 480 480 0
    physpages 36318 88939 0 2147483647 0
    vmguarpages 0 0 67584 2147483647 0
    oomguarpages 36318 88939 52224 2147483647 0
    numtcpsock 58 237 720 720 0
    numflock 6 14 376 412 0
    numpty 1 2 32 32 0
    numsiginfo 1 27 512 512 0
    tcpsndbuf 1124708 3534676 3440640 5406720 426030363
    tcprcvbuf 429884 1860240 3440640 5406720 0
    othersockbuf 41784 2250572 2252160 4194304 83
    dgramrcvbuf 0 124836 524288 524288 0
    numothersock 35 85 720 720 0
    dcachesize 0 0 7249920 7249920 0
    numfile 1780 3524 18624 18624 0
    dummy 0 0 0 0 0
    dummy 0 0 0 0 0
    dummy 0 0 0 0 0
    numiptent 103 103 256 256 0
    root@xela [~]#



    what is QUOTAUGIDLIMIT, i search google and in a post i see:

    "quotaugidlimit is used to track the numer of group and users with quotas. As you add more users and groups it gets near the limit"

    sounds reazonable for me, that was my problem and that cause the server been restarting the services...


    thanks Don
     
    #9 chandro, Jan 13, 2010
  10. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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    Twitter:
    Thank you for the detailed update and information. The specified parameter is used by Virtuozzo and OpenVZ; for more verbose detail please reference the following documentation:
    KB Parallels: What is the difference between 'disk quota' and 'hard disk quota'?
    KB Parallels: How do I solve this problem: edquota: "Can't write quota for /dev/vzfs"?
    User Guide/Managing Resources - OpenVZ Wiki
     
    #10 cPanelDon, Jan 14, 2010
  11. chandro

    chandro Well-Known Member

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    Hi Don, today services fail and restart automatically, but only in the morning. let me read more about my VPS`s config. something is bad there i think.
     
    #11 chandro, Jan 14, 2010
  12. chandro

    chandro Well-Known Member

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    all the day services are good but in the morning, services fail and restart, and then in the day continue good.
     
    #12 chandro, Jan 22, 2010
  13. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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    Twitter:
    Does the file "user_beancounters" (for Virtuozzo/OpenVZ) still show a failure count for any of the listed parameters?

    Are there any errors in the log files for the affected services?
     
    #13 cPanelDon, Jan 25, 2010
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