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Mutiple passwords working for cPanel account

Discussion in 'General Discussion' started by sanjaitechie, Aug 27, 2016.

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  1. sanjaitechie

    sanjaitechie Registered

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    Hello all,

    I have changed the cPanel password of an account. Now, I am able to login to the cPanel with both the old password and the new password.

    However, FTP and SSH gets validated with the new password and refuses the old password.

    I am not sure how cPanel alone is accepting the old password still.

    I have checked the /etc/passwd and /etc/shadow file and there is no multiple entries for that user.

    I have also tried to change the password with all the methods in GUI and CLI but no luck.

    Help me, please :)
     
    #1 sanjaitechie, Aug 27, 2016
  2. dalem

    dalem Well-Known Member PartnerNOC

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    is your password is using the same as the root or reseller account and "Accounts that can access a cPanel user account:" in tweak settings
     
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    #2 dalem, Aug 28, 2016
  3. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello,

    It's likely you are accessing the cPanel account with the root or reseller password. This will allow you access to cPanel unless you have configured "Accounts that can access a cPanel user account" under the "System" tab in "WHM >> Tweak Settings" to disable that functionality.

    Thank you.
     
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    #3 cPanelMichael, Aug 29, 2016
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