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MX Entry and Subdomains not working

Discussion in 'General Discussion' started by blackkaviar, Aug 9, 2014.

  1. blackkaviar

    blackkaviar Member

    Aug 7, 2014
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    This is my first time setting up Cpanel in VPS by myself. I've successfully managed to transfer my accounts from the old hosting and got them running. Except for the few last issues here.
    First, the email doesn't work properly. I'm using Google Apps and Zoho mail mostly. I can confirm that the MX Entry records are already setup. They can send email but can't receive anything.
    Second thing is the subdomain that are not working either. I can access it by the directory URL ( but not by subdomain ( Yes I have set the subdomain from the Cpanel to point to the respective folder (public_html/directory).
    Any info would be much appreciated.
    Best Regards,

    Hero Wijayadi
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Apr 11, 2011
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    Hello :)

    1. Have you verified the MX records resolve to a remote mail server? If so, check to ensure the domain name is in the /etc/remotedomains file on the system.

    2. Does the subdomain resolve to the correct IP address?

    Thank you.
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