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MX Entry is missing once a day

Discussion in 'E-mail Discussion' started by hayridumanli, Jan 11, 2014.

  1. hayridumanli

    hayridumanli Member

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    I have a problem with DNS and MX Entry;

    DNS zone for domain.com had no problems for months in a new VPS; CENTOS 6.5 x64 and WHM 11.40.1 (build 9)

    MX record is;
    domain.com. 14400 IN MX 0 domain.com.
    And when I look at Edit MX Entry, I saw that domain.com MX entry is there.

    But once or twice a day MX Entry for domain.com is missing from the list, so e-mails cannot be received or send from the server for domain.com e-mail accounts. It's really once a day, no server restart, no change in configuration, no change in DNS; I even don't login to WHM or Cpanel. I check my mails so often, then I see that hayri@domain.com mail account is not working, I check WHM and see that domain.com MX entry dissappeared.

    Delete and create MX record doesn't solve the problem, it doesn't automatically create MX Entry for domain.com. I delete DNS record of domain.com, add again, then MX entry appears in the list and mails are working without any problem.

    How can this happen, how can I examine this situation and what will be the cause and the solution?
     
    #1 hayridumanli, Jan 11, 2014
    Last edited by a moderator: Jan 11, 2014
  2. cPanelPeter

    cPanelPeter Technical Analyst III
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    Hello,

    Please open a support ticket using the link in my signature. One of our analysts will be happy to investigate this for you.
     
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  3. hayridumanli

    hayridumanli Member

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    Thank you for your interest. I opened the support ticket, I hope you find the solution quickly.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Could you let us know the ticket number so we can update this thread with the outcome?

    Thank you.
     
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