mx modification problem

[bam]

Hello,

I'm at a loss here, I'm unfamiliar with mx records and what is actually modified when you modify the mx records through the web host manager so please bear with me

I've modified an mx record from the Web Host Manager for the mx record to point to an IP address, everything looks correct, however, they are not receiving their email.

When I do a lookup on the mx record it shows the host as being the ip address with the domain name (xx.xx.xxx.x.domainname.com) which I can tell is incorrect, but I don't know how to fix this.

I'm probably not including somethere here that I should be so if anyone can help with mx records, just let me know what else I need to post here in order to get help.

Thanks for your help

 

[JustinK]

MX records point to A records/hostnames, not IPs. You'll need to setup an A records for the particular IP and then use that as where mail should go to.

 

[bam]

Hello JustinK,

I knew that...but the client was trying to convince me otherwise. No wonder I was so confused.

Thank you so much for your help