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My Clients Can't Access File Manager

Discussion in 'General Discussion' started by eLeMeNtZ, Jun 10, 2007.

  1. eLeMeNtZ

    eLeMeNtZ Registered

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    My clients have told me that they can't currently access file manager, it gives them the following error when trying to:

    [a fatal error or timeout occurred while processing this directive]

    So I looked in my error log and this is what is in it:

    (internal death) Sat Jun 9 23:23:41 2007 [739] error: Could not open PWD: Permission denied at cpanel.pl line 2025
    Carp::croak('Could not open PWD: Permission denied') called at /usr/local/cpanel/Cpanel/Fileman.pm line 551
    Cpanel::Fileman::listfiles('') called at cpanel.pl line 2025
    main::dofileman('listfiles($FORM{\'dir\'})') called at cpanel.pl line 677
    main::exectag('<cpanel Fileman="listfiles($FORM{\'dir\'})">') called at cpanel.pl line 3496
    main::dotag(undef) called at cpanel.pl line 3410
    main::parsehtml('GLOB(0x8ef9878)') called at cpanel.pl line 355
    Could not open PWD: Permission denied at cpanel.pl line 2025
    (internal death) Sat Jun 9 23:27:36 2007 [1021] error: Could not open PWD: Permission denied at cpanel.pl line 2025
    Carp::croak('Could not open PWD: Permission denied') called at /usr/local/cpanel/Cpanel/Fileman.pm line 551
    Cpanel::Fileman::listfiles('') called at cpanel.pl line 2025
    main::dofileman('listfiles($FORM{\'dir\'})') called at cpanel.pl line 677
    main::exectag('<cpanel Fileman="listfiles($FORM{\'dir\'})">') called at cpanel.pl line 3496
    main::dotag(undef) called at cpanel.pl line 3410
    main::parsehtml('GLOB(0x8ef98b0)') called at cpanel.pl line 355
    Could not open PWD: Permission denied at cpanel.pl line 2025


    Any help would be great.

    Thankyou,
    Luke
     
  2. eNetHosts

    eNetHosts Well-Known Member

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    SSH in to your server login as root

    run

    /etc/init.d/cpanel restart
    /scripts/upcp --force
    /etc/init.d/cpanel restart

    Then ensure that you have all green lights, if this has no effect let us know what cPanel build your running and any extra addon scripts/installs you've done recently.
     
  3. eLeMeNtZ

    eLeMeNtZ Registered

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    That didn't work. I am currently using WHM 10.8.0 and cPanel 10.9.0-S13517. Also WHMReseller v2.6 was recently installed on my server.

    Thankyou,
    Luke
     
  4. eNetHosts

    eNetHosts Well-Known Member

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    Issue was resolved by our technicians today. TSS interference with ownership of public_html directories relevant to clients that were on the WHM at point of installation. TSS had no effect on file managers in cPanel's for accounts created after TSS installation.
     
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