My customers are getting hit with tons of emails virus, what can I do?

AbeFroman

BANNED
Feb 16, 2002
644
1
318
My customers are getting hit with tons of emails virus, what can I do?

cPanel.net Support Ticket Number:
 

ciphervendor

Well-Known Member
Aug 26, 2002
1,050
0
166
Are you referring to viruses in general or just the recent spread of sobig.f?

cPanel.net Support Ticket Number:
 

PWSowner

Well-Known Member
Nov 10, 2001
2,901
4
343
ON, Canada
About this sobig.f

I just recently started getting returned emails on a regular basis, supposedly being sent from an email address I don't use for sending. I'm getting messages telling me that something I sent from my email was not delivered for various reasons, including being infected. I'm not sending any emails though, but that means some people will get those emails and think I'm sending them. What am I supposed to do about this? Does it mean someone has my email address on their computer and their computer is infected? Does it mean email is actually being sent from my email address, or is it forged headers?

Thanks for any answers. This is one area I don't know much about.

cPanel.net Support Ticket Number:
 

AbeFroman

BANNED
Feb 16, 2002
644
1
318
yes, its sobig.f

Subjects from the list:
Re: Thank you!
Thank you!
Your details
Re: Details
Re: Re: My details
Re: Approved
Re: Your application
Re: Wicked screensaver
Re: That movie

cPanel.net Support Ticket Number: