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My IP on blacklist

Discussion in 'Security' started by Renato Felix, Apr 2, 2012.

  1. Renato Felix

    Renato Felix Member

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    Hello!
    Sometimes my own IP is blocked by the firewall. In this case I have to access WHM by another IP to remove it from the blacklist.

    Please, I wonder if anyone can help me, I do not have static IP, it changes from time to time.

    This also happens with my customers. What setting should I do to avoid this more?

    Thank you!
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Do you get an email when you are blocked stating why you got blocked?
     
  3. Renato Felix

    Renato Felix Member

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    No, I do not receive any e-mail.
     
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    What firewall are you using?
     
  5. Renato Felix

    Renato Felix Member

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    ConfigServer Security&Firewall
     
  6. Infopro

    Infopro cPanel Sr. Product Evangelist
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    You should be getting emails on blocks. You should check to make sure root email on server works properly, and go over every single setting in CSF that says anything about alerting you to this sort of thing and make sure its not disabled.

    Open up CSF from WHM, click "Firewall Deny IPs' and scroll down to find your IP listed. Whats it say there?

    CSF is not a cPanel product. You might want to post on the CSF forums for advice and assistance.
     
  7. Renato Felix

    Renato Felix Member

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    Right now my IP is not listed in the "Firewall Deny IPs" because I Had Already allowed.
     
  8. Infopro

    Infopro cPanel Sr. Product Evangelist
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    What about these folks?


    The easy answer here is to read those email notifies telling you how they got blocked and educate them on how to not get blocked again.

    You can whitelist IPs but I wouldn't suggest that sort of thing for any user other than root user. Not even Resellers, IMHO, should be whitelisted. It's important to know when someone gets blocked, and know how it happened. For me anyway. I don't temp ban anyone. But you could, its a setting in CSF.

    GL!
     
  9. storminternet

    storminternet Well-Known Member

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    If you have enabled Brute Force Protection then you will have to access your WHM from another IP if your IP block.
    You can add your IP in white list of cphulk database. For more details refer to Use cPHulk for Brute Force Protection
     
  10. Renato Felix

    Renato Felix Member

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    Thanks for the tip. Now I enabled alerts to my e-mail, this setting was disabled.

    It's not very often that happens with my clients, but often happens with me, my IP is blocked every 2 or 3 weeks.



    I have dynamic IP, my IP changes every 2 or 3 weeks.
     
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