My Mail Backup restore failed.

[EdvardB]

Hi!
I'm verry new and bad when it comes to domains, websites etc etc. So be patiet with me... But i have a problem that i want help with.

I need to backup my mail. I have found Jetbackup and figured out how to do it. But when i click restore and go to the queue-page it says that the restore failed. I have tried it several times and it have failed over and over again.

Again, im verry new but please help me... I want my mail back...

//Edvard

 

[cPRex]

Hey there! If you're using JetBackup version 4, details on where the restore logs are located can be found here: General Logs — JetBackup Documentation documentation

JetBackup 5 information can be found here: Logs — JetBackup 5 Documentation documentation

I would recommend starting with the Restore Log mentioned to see if there is an obvious reason for the failures. It's also possible that @antonJetApps has some more ideas about this as well!

 

[ffeingol]

If you're the website owner (from your profile) you'll have to contact your provider to get the logs.

 

[EdvardB]

Thanks everyone who replied! But i figured it out! Thx! How do i close the thread?

 

[cPRex]

@EdvardB - you don't really close the thread, but it would be good to share the information that resolved the issue so others can learn from your experience.

 

[EdvardB]

@EdvardB - you don't really close the thread, but it would be good to share the information that resolved the issue so others can learn from your experience.

Well, my domain provider called me and said that he had seen that i had some problems restoreing my mail. And he fixed it. Sooo. Thats one way to do it haha

 

[antonJetApps]

Hey there! If you're using JetBackup version 4, details on where the restore logs are located can be found here: General Logs — JetBackup Documentation documentation

JetBackup 5 information can be found here: Logs — JetBackup 5 Documentation documentation

I would recommend starting with the Restore Log mentioned to see if there is an obvious reason for the failures. It's also possible that @antonJetApps has some more ideas about this as well!

Hi @cPRex,

Yes, thank you for pointing out where to look for the Logs! Logs will always be the best place to start diagnosing any issues with JetBackup and glad to hear you were able to resolve your issue @EdvardB! As cPRex mentioned, it would be greatly appreciated if you could share information on what the issue was and how you resolved it.

Best Regards,
antonJetApps