My server freeze and reboot himself whne processing upgrade to 11.30.1.1! Need help

[sumi21kav]

Hello,
My server freeze and reboot himself while processing upgrade to 11.30.1.1 and now cPanel is not working fine, it give a lot of errors. How i can scale back to 11.28.87 or run the same upgrade and process it again or whatever i can do to fix everything ?!

When i go in WHM it says that cPanel is running WHM 11.30.1 (build 1) and if i try to update again it give me message that the update is complete immediately. In Update Preferences nothing is working i can`t choose/change any setting.

In update i have option "Force a reinstall even if the system is up to date" will this erase all the data i have on my server ?! Or just run update process and fix everything. I have over 100 accounts and over 50GB of data + a lot of MySQL databases and edited DNS zones on many domains/sub-domains and etc... will "Force a reinstall even if the system is up to date" erase all of that ?!


Thanks

 

[Infopro]

Re: My server freeze and reboot himself whne processing upgrade to 11.30.1.1! Need he

Using force from WHM to Upgrade to Latest Version will not touch your accounts, no worries there. If this is not possible from WHM you might try from SSH logged in as root user.

/scripts/upcp --force

 

[Asher ross]

Re: My server freeze and reboot himself whne processing upgrade to 11.30.1.1! Need he

Hi,
please check disc sapce under server and try to append cpanel version to stable and give a try to update
vi /etc/cpupdate.conf
BANDMINUP=inherit
BSDPORTS=yes
COURIERUP=inherit
CPANEL=stable
DOVECOTUP=inherit
EXIMUP=inherit
FTPUP=inherit
MYSQLUP=inherit
NSDUP=inherit
PYTHONUP=inherit
RPMUP=daily
SARULESUP=daily
SYSUP=daily
UPDATES=daily

or check update error logs for exact point of error

 

[sumi21kav]

Re: My server freeze and reboot himself whne processing upgrade to 11.30.1.1! Need he

i get error:

[email protected] [~]# /scripts/upcp --force
/scripts/upcp syntax OK
Running Futex Check/Fix......Done
Undefined subroutine &Cpanel::Update::getupdatepath called at /scripts/upcp line 1167.

 

[Infopro]

Re: My server freeze and reboot himself whne processing upgrade to 11.30.1.1! Need he

You should put a ticket in with your provider or directly to cPanel Support so they can take a closer look at this failed update for you.

 

[cPanelTristan]

Re: My server freeze and reboot himself whne processing upgrade to 11.30.1.1! Need he

The times I've seen this error it was due to an old /scripts/upcp file in place or an old /scripts/updatenow.static script in place.

You can try the following first to see if the issue is resolved:

/scripts/upcp.static --force
/scripts/upcp --force

If that does not work to fix the issue, you can then try to obtain current copies of upcp and updatenow.static with these commands:

cd ~
wget http://httpupdate.cpanel.net/cpanelsync/11.30.1.1/cpanel/scripts/updatenow.static.bz2
bunzip2 updatenow.static.bz2
cd /usr/local/cpanel/scripts && mv updatenow.static updatenow.static.bak110708
mv ~/updatenow.static updatenow.static
chmod 755 updatenow.static

cd ~
wget http://httpupdate.cpanel.net/cpanelsync/11.30.1.1/cpanel/scripts/upcp.bz2
bunzip2 upcp.bz2
cd /usr/local/cpanel/scripts && mv upcp upcp.bak110708
mv ~/upcp upcp
chmod 755 upcp

You might want to run a diff on the changed files to see if there are differences:

cd /usr/local/cpanel/scripts
diff upcp upcp.bak110708
diff updatenow.static updatenow.static.bak110708

After grabbing the new copies, you would then run a forced updatenow.static sync and upcp:

/usr/local/cpanel/scripts/updatenow.static --sync
/scripts/upcp --force