My server is being really strange, websites load on pc but looked hacked on a mobile

antona

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Jun 3, 2014
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Hi there,

I am new to the forum good day to all!

I have been using cpanel and WHM for about 5-6 years now and today im having a huge problem, mycpadmin can not help me, my ISP does not have a clue

It seems like a simple dns problem ill explain it now

On a PC using wifi, the websites on my server seem to be fine load fine everything jolly, however when on a mobile or specifically 3G, they look like this

/http://content.screencast.com/users/EnhancemyChances3/folders/Jing/media/fbb5d3e8-7ba1-4bcf-b6ce-aa42aa951e37/2014-06-03_1424.png

I am getting told its a simple dns problem, however the dns entries seem to be correct??!? I dont think its a virus, its just something that has majically started to be a pain in the ass for about 2 weeks now

Anyone shed any light into my situation please I beg, too many gyppos have been hassling me about there website not loading properly lol
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
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Hello :)

It looks like a resolver or cache issue on mobile device you are using. Try clearing the browser/DNS cache on those devices and check the resolvers used by the device if possible.

Thank you.
 

antona

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Jun 3, 2014
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Hi,

Thanks for the reply, I guess the new ios 7 does not have a clear cache anymore it suppose does it periodically,

I doubt this is a issue with my phone its happening on many phones and now I hear a customer saying its happening on his pc too :(
 

cPanelMichael

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Try using traceroute from a device experiencing this issue to your website to see if it's reaching the correct destination.

Thank you.
 

antona

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Jun 3, 2014
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It seems to be fine/resolve through traceroute on my pc sir but mobile/3G is below


Code:
freetrace to domain.com, 64 hops max, 52 byte packets

 1 - 172.23.163.129
 2 - 172.23.162.5
 3 - 188.31.255.130.threembb.co.uk (188.31.255.130)
 4 - 188.31.255.77.threembb.co.uk (188.31.255.77)
 5 - 188.31.255.122.threembb.co.uk (188.31.255.122)
 6 - xe-5-3-0.man11.ip4.tinet.net (141.136.97.185)
 7 - xe-1-0-0.nyc41.ip4.tinet.net (89.149.180.49)
 8 - gtt-gw.ip4.tinet.net (199.229.230.94)
 9 - as20473.ae2.ar2.ewr1.us.nlayer.net (69.31.34.210)
 10 - ethernet1-2-1-c2-14-b2-1.pnj1.choopa.net (108.61.65.206)
 11 ********************  Request timeout
 12 ********************  Request timeout
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Last edited by a moderator:

cPanelMichael

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Apr 11, 2011
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I suggest providing that output to your hosting provider/data center so they can review it and troubleshoot the issue.

Thank you.
 

antona

Registered
Jun 3, 2014
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Hi,

Thanks, I do not get really what that means, I have a server in my home, and I pay mycpadmin, you guys have no idea whats going on?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
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Right, cPanel is the software that is installed onto your server. Your hosting provider is the company you pay to rent the server from. It looks like a network connection issue, which would require assistance from your hosting provider or the ISP of the affected users.

Thank you.