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My site is now down. Please help!!

Discussion in 'General Discussion' started by gman0520, Mar 1, 2008.

  1. gman0520

    gman0520 Registered

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  2. rpmws

    rpmws Well-Known Member

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    maybe you should contact your hosting provider. not cPanel. cPanel is a software company and has nothing to do with them suspending your site.
     
  3. jbastan

    jbastan Member

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    According to whois info, your DNS is set to 1and1.com
    you should contact them and see what's up.
    you could also try this http://72.232.216.50/~dbcdb <-- Your username here (dbcdb)
    since your IP is being reported as: 72.232.216.50
     
  4. gman0520

    gman0520 Registered

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    Thanks for the response. Still not resolved. My provider 1st tells me that the message is not from them. So from your reply I called them back, unfortunately my providers tech support is based somewhere in India. So their support is basically what they are reading off a piece of paper. What I can't figure out is, a basic html page will appear on my site, just not the index.php.
     
  5. dflteche

    dflteche Member

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    Hey,

    Simply contact your support staff and tell them to un-suspend your account from WHM (even if the account shows not suspended)..... That should resolve the issue for you :)
     
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