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My support tickets disappeared

Discussion in 'General Discussion' started by psytanium, Feb 23, 2018.

  1. psytanium

    psytanium Well-Known Member

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    Hello,

    I logged in today to tickets.cpanel.net and found nothing, all my support tickets are gone, I want to see a solution to a repeated problem.

    Thanks
     
  2. rpvw

    rpvw Well-Known Member

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    I see they only display tickets from the last (max) 360 days - I don't know if older ones are archived - you may need to contact them.

    If your ticket is under 360 days old, look in Show Open / Closed Requests and scroll down to Closed requests from the last 180 days and then click the (View requests from the last 360 days) link.
     
  3. Infopro

    Infopro cPanel Sr. Product Evangelist
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    I've located 6 tickets from you going back to 2016, searching for the same email you use on these forums. Do you have another account with a different email?
     
  4. psytanium

    psytanium Well-Known Member

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    Yes I must see 6 tickets, using my email [removed], i found nothing.. see image
     

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    #4 psytanium, Mar 13, 2018
    Last edited by a moderator: Mar 13, 2018
  5. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    The interface only shows closed requests from the past 180 days by default. I confirmed that you have no closed requests in that period. If you click on "View Requests From The Past 360 Days", you should see three support tickets in the history. The other three are beyond the one year period and thus are no longer visible. That said, we can access them internally to provide you with information about a previous solution if you'd like. What specific information are you seeking?

    Thank you.
     
  6. psytanium

    psytanium Well-Known Member

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    Ok thanks, I can see 3 tickets only, I don't know if that's all, you told me there is 6.
    anyway I found what im look for.
     
  7. cPanelMichael

    cPanelMichael Forums Analyst
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    There's six total that we can see internally, but only three of those are from the past year. The only ones visible in the interface to you as a customer are from the past year, so that's why you only see three.

    Thank you.
     
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