psytanium

Well-Known Member
Jun 6, 2014
322
20
68
Lebanon
cPanel Access Level
Root Administrator
Hello,

I logged in today to tickets.cpanel.net and found nothing, all my support tickets are gone, I want to see a solution to a repeated problem.

Thanks
 

rpvw

Well-Known Member
Jul 18, 2013
1,101
471
113
UK
cPanel Access Level
Root Administrator
I see they only display tickets from the last (max) 360 days - I don't know if older ones are archived - you may need to contact them.

If your ticket is under 360 days old, look in Show Open / Closed Requests and scroll down to Closed requests from the last 180 days and then click the (View requests from the last 360 days) link.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,883
2,256
463
Hello,

The interface only shows closed requests from the past 180 days by default. I confirmed that you have no closed requests in that period. If you click on "View Requests From The Past 360 Days", you should see three support tickets in the history. The other three are beyond the one year period and thus are no longer visible. That said, we can access them internally to provide you with information about a previous solution if you'd like. What specific information are you seeking?

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,883
2,256
463
New Ok thanks, I can see 3 tickets only, I don't know if that's all, you told me there is 6.
There's six total that we can see internally, but only three of those are from the past year. The only ones visible in the interface to you as a customer are from the past year, so that's why you only see three.

Thank you.