mysql (5.7.31) down cpanel

Zlitz

Registered
May 18, 2020
4
0
1
England, UK
cPanel Access Level
Website Owner
Hello,

After migrating all the files from one hard disk to another on the same server I encounter this error in the server information:

mysql (5.7.31) down cpanel

This also causes me to not be able to make sql database's etc..

Error while connecting to MySQL: (XID xbt3xm) The system failed to connect to the “MySQL” database “mysql” because of an error: ER_ACCESS_DENIED_ERROR (Access denied for user 'root'@'localhost' (using password: YES)) Error while connecting to MySQL: (XID xbt3xm) The system failed to connect to the “MySQL” database “mysql” because of an error: ER_ACCESS_DENIED_ERROR (Access denied for user 'root'@'localhost' (using password: YES)) at /usr/local/cpanel/Cpanel/Mysql/Basic.pm line 437, <STDIN> line 1.


Any ideas would be much appreciated!
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,296
1,252
313
Houston
Your profile indicates you're a website owner which would imply that you do not have root access to the server. If this is indeed the case you need to contact your hosting provider. Otherwise you'd first need to identify if MySQL is actually down or the issue is related to a connection error in MySQL.