ukhost

Well-Known Member
Jan 8, 2002
222
0
316
When accessing the backup section of cPanel you are given the option to download backups of your mySQL databases.

These come in .gz files however when you open them they are empty.

We are running cPanel 4.8.0-31, anyone else seeing this problem?

Kind Regards,

Neil Wood - UK Web.Solutions Direct
http://www.ukwebsolutionsdirect.co.uk
 

Curt

Well-Known Member
Oct 16, 2001
90
0
306
I ran into this problem once before. Are you logged in as the actual account &user and password& or just the user account and your root password? I had this happen when I logged into the customer's cpanel using the root password. I went back in and used the account pasword and it worked fine.
 

ukhost

Well-Known Member
Jan 8, 2002
222
0
316
Hi,

I tried both several times but still couldn't get the backup to work. Just keep getting empty files!

Kind Regards,

Neil Wood - UK Web.Solutions Direct
http://www.ukwebsolutionsdirect.co.uk
 

Elena

Well-Known Member
Aug 10, 2001
109
0
316
California
Maybe you could reply to my bug report so Nick sees that I'm not the only one from planet Mars. :p

http://web.cpanel.net/bugzilla/show_bug.cgi?id=612