MySQL error in users cPanel

[Stacy HM]

This error is from WHM -> List Accounts -> Account CP link, and also direct cpanel login for accounts:

The MySQL server is currently offline.
Mysql::initcache failed: adminbin Cpanel/cpmysql/DBCACHE: exit 11

Error log snip:

[2019-04-27 21:23:54 -0400] warn [cpanel] Cpanel::Wrap::send_cpwrapd_request adminbin Cpanel/cpmysql/DBCACHE: exit 11: namespace=[Cpanel] module=[cpmysql] function=[DBCACHE]: set error in context mysql: raw_response=[{"statusmsg":"adminbin Cpanel/cpmysql/DBCACHE: exit 11","exit_code":2816,"error":1,"mode":"simple","status":1,"data":"","timeout":0,"version":"2.4","action":"run"}] at /usr/local/cpanel/Cpanel/Wrap.pm line 119, <$socket> line 1.
        Cpanel::Wrap::send_cpwrapd_request("namespace", "Cpanel", "module", "cpmysql", "function", "DBCACHE", "data", "", ...) called at /usr/local/cpanel/Cpanel/AdminBin.pm line 57
        Cpanel::AdminBin::adminrun("cpmysql", "DBCACHE", "") called at /usr/local/cpanel/Cpanel/MysqlFE/DB.pm line 233
        Cpanel::MysqlFE::DB::_initcache("") called at cpanel.pl line 2506
        cpanel::cpanel::domysql("initcache", ARRAY(0x1c12be0)) called at cpanel.pl line 1840
        eval {...} called at cpanel.pl line 1840
        cpanel::cpanel::_api1("Mysql", "mysql", "initcache()", "initcache", ARRAY(0x1c12be0), "safe_html_encode") called at /usr/local/cpanel/Cpanel/Template/Plugin/Api1.pm line 93
        eval {...} called at /usr/local/cpanel/Cpanel/Template/Plugin/Api1.pm line 93
        Cpanel::Template::Plugin::Api1::_api1_exec(0, "Mysql", "initcache", ARRAY(0x1c12be0)) called at /usr/local/cpanel/Cpanel/Template/Plugin/Api1.pm line 47
        Cpanel::Template::Plugin::Api1::_captured_api1_exec("Mysql", "initcache", ARRAY(0x1c12be0)) called at /var/cpanel/template_compiles//usr/local/cpanel/base/frontend/paper_lantern/sql/index.html.tt line 1
        eval {...} called at /var/cpanel/template_compiles//usr/local/cpanel/base/frontend/paper_lantern/sql/index.html.tt line 1
        eval {...} called at /var/cpanel/template_compiles//usr/local/cpanel/base/frontend/paper_lantern/sql/index.html.tt line 1
        Template::Provider::__ANON__(Template::Context=HASH(0x1b85e10)) called at /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/x86_64-linux-64int/Template/Document.pm line 162
        eval {...} called at /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/x86_64-linux-64int/Template/Document.pm line 160
        Template::Document::process(Template::Document=HASH(0x1b8a708), Template::Context=HASH(0x1b85e10)) called at /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 357
        eval {...} called at /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 327
        Template::Context::process(Template::Context=HASH(0x1b85e10), Template::Document=HASH(0x1b8a708)) called at /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/x86_64-linux-64int/Template/Service.pm line 94
        eval {...} called at /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/x86_64-linux-64int/Template/Service.pm line 91
        Template::Service::process(Template::Service=HASH(0x1b859d8), "/usr/local/cpanel/base/frontend/paper_lantern/sql/index.html.tt", HASH(0x1b851c8)) called at /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/x86_64-linux-64int/Template.pm line 64
        Template::process(Template=HASH(0x1b85660), "/usr/local/cpanel/base/frontend/paper_lantern/sql/index.html.tt", HASH(0x1b851c8), SCALAR(0x1408d18)) called at /usr/local/cpanel/Cpanel/Template.pm line 477
        Cpanel::Template::process_template("cpanel", HASH(0x1b851c8), HASH(0x1434ab8)) called at cpanel.pl line 1058
        cpanel::cpanel::cptt_exectag("/usr/local/cpanel/base/frontend/paper_lantern/sql/index.html.tt", 1) called at cpanel.pl line 4409
        cpanel::cpanel::run_standard_mode() called at cpanel.pl line 878
        cpanel::cpanel::script("cpanel::cpanel", "./frontend/paper_lantern/sql/index.html.tt") called at cpanel.pl line 321

I've tried changing the mysql root pass.
Tried upgrading cpanel.
Googled until my eyes bled.

Thoughts?

 

[cPanelMichael]

Hello @Stacy HM,

Were you able to get MySQL running again? If not, can you open a support ticket so we can take a closer look to see what's happening? You can post the ticket number here and we'll update this thread with the outcome.

Thank you.