Stacy HM

Registered
Apr 27, 2019
1
0
1
Florida
cPanel Access Level
Root Administrator
This error is from WHM -> List Accounts -> Account CP link, and also direct cpanel login for accounts:

The MySQL server is currently offline.
Mysql::initcache failed: adminbin Cpanel/cpmysql/DBCACHE: exit 11

Error log snip:

Code:
[2019-04-27 21:23:54 -0400] warn [cpanel] Cpanel::Wrap::send_cpwrapd_request adminbin Cpanel/cpmysql/DBCACHE: exit 11: namespace=[Cpanel] module=[cpmysql] function=[DBCACHE]: set error in context mysql: raw_response=[{"statusmsg":"adminbin Cpanel/cpmysql/DBCACHE: exit 11","exit_code":2816,"error":1,"mode":"simple","status":1,"data":"","timeout":0,"version":"2.4","action":"run"}] at /usr/local/cpanel/Cpanel/Wrap.pm line 119, <$socket> line 1.
        Cpanel::Wrap::send_cpwrapd_request("namespace", "Cpanel", "module", "cpmysql", "function", "DBCACHE", "data", "", ...) called at /usr/local/cpanel/Cpanel/AdminBin.pm line 57
        Cpanel::AdminBin::adminrun("cpmysql", "DBCACHE", "") called at /usr/local/cpanel/Cpanel/MysqlFE/DB.pm line 233
        Cpanel::MysqlFE::DB::_initcache("") called at cpanel.pl line 2506
        cpanel::cpanel::domysql("initcache", ARRAY(0x1c12be0)) called at cpanel.pl line 1840
        eval {...} called at cpanel.pl line 1840
        cpanel::cpanel::_api1("Mysql", "mysql", "initcache()", "initcache", ARRAY(0x1c12be0), "safe_html_encode") called at /usr/local/cpanel/Cpanel/Template/Plugin/Api1.pm line 93
        eval {...} called at /usr/local/cpanel/Cpanel/Template/Plugin/Api1.pm line 93
        Cpanel::Template::Plugin::Api1::_api1_exec(0, "Mysql", "initcache", ARRAY(0x1c12be0)) called at /usr/local/cpanel/Cpanel/Template/Plugin/Api1.pm line 47
        Cpanel::Template::Plugin::Api1::_captured_api1_exec("Mysql", "initcache", ARRAY(0x1c12be0)) called at /var/cpanel/template_compiles//usr/local/cpanel/base/frontend/paper_lantern/sql/index.html.tt line 1
        eval {...} called at /var/cpanel/template_compiles//usr/local/cpanel/base/frontend/paper_lantern/sql/index.html.tt line 1
        eval {...} called at /var/cpanel/template_compiles//usr/local/cpanel/base/frontend/paper_lantern/sql/index.html.tt line 1
        Template::Provider::__ANON__(Template::Context=HASH(0x1b85e10)) called at /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/x86_64-linux-64int/Template/Document.pm line 162
        eval {...} called at /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/x86_64-linux-64int/Template/Document.pm line 160
        Template::Document::process(Template::Document=HASH(0x1b8a708), Template::Context=HASH(0x1b85e10)) called at /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 357
        eval {...} called at /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 327
        Template::Context::process(Template::Context=HASH(0x1b85e10), Template::Document=HASH(0x1b8a708)) called at /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/x86_64-linux-64int/Template/Service.pm line 94
        eval {...} called at /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/x86_64-linux-64int/Template/Service.pm line 91
        Template::Service::process(Template::Service=HASH(0x1b859d8), "/usr/local/cpanel/base/frontend/paper_lantern/sql/index.html.tt", HASH(0x1b851c8)) called at /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/x86_64-linux-64int/Template.pm line 64
        Template::process(Template=HASH(0x1b85660), "/usr/local/cpanel/base/frontend/paper_lantern/sql/index.html.tt", HASH(0x1b851c8), SCALAR(0x1408d18)) called at /usr/local/cpanel/Cpanel/Template.pm line 477
        Cpanel::Template::process_template("cpanel", HASH(0x1b851c8), HASH(0x1434ab8)) called at cpanel.pl line 1058
        cpanel::cpanel::cptt_exectag("/usr/local/cpanel/base/frontend/paper_lantern/sql/index.html.tt", 1) called at cpanel.pl line 4409
        cpanel::cpanel::run_standard_mode() called at cpanel.pl line 878
        cpanel::cpanel::script("cpanel::cpanel", "./frontend/paper_lantern/sql/index.html.tt") called at cpanel.pl line 321
I've tried changing the mysql root pass.
Tried upgrading cpanel.
Googled until my eyes bled.

Thoughts?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,911
2,234
363
Hello @Stacy HM,

Were you able to get MySQL running again? If not, can you open a support ticket so we can take a closer look to see what's happening? You can post the ticket number here and we'll update this thread with the outcome.

Thank you.