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MySQL is not running at this time

Discussion in 'E-mail Discussions' started by jingglang aphe, Jan 27, 2016.

  1. jingglang aphe

    jingglang aphe Registered

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    Hello,

    Please help how to solve this problem?

    One of the only tools to track mail delivery does not work.

    prntscr.com/9vey8c

    I have a database repair exim, cpanel restart, restart exim but still could not.

    I make sure to mysql itself in an active condition

    root@xxxx [~]# service mysql status
    SUCCESS! MySQL running (348246)

    Please help

    Regards,
    Jingglang Aphe
     
    #1 jingglang aphe, Jan 27, 2016
    Last edited by a moderator: Jan 27, 2016
  2. SysSachin

    SysSachin Well-Known Member

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    Twitter:
    Hi,

    Try to restart MySQL service.

    If still showing same error you may check the website is pointing to your server IP or try to accesses cpanel with serverIP/cpanel
     
  3. cPanelMichael

    cPanelMichael Forums Analyst
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  4. technik

    technik Registered

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    Hi,

    same problem here, Track Delivery does not work.
    I've updated five servers to cPanel 54, but only one displays this error (perhaps because i have php-fpm enabled ?).
    Code:
    /etc/redhat-release:CloudLinux Server release 6.7 (Aleksei Gubarev)
    /usr/local/cpanel/version:11.54.0.8
    /var/cpanel/envtype:standard
    CPANEL=release
    Server version: Apache/2.4.18 (Unix)
    Server built:   Jan 22 2016 10:30:32
    Cpanel::Easy::Apache v3.32.9 rev9999 +cloudlinux
    PHP 5.6.17 (cli) (built: Jan 22 2016 10:33:31)
    Copyright (c) 1997-2015 The PHP Group
    Zend Engine v2.6.0, Copyright (c) 1998-2015 Zend Technologies
    mysql  Ver 14.14 Distrib 5.6.28, for Linux (x86_64) using  EditLine wrapper
    
    Regards,
    Rene
     
    #4 technik, Jan 29, 2016
    Last edited by a moderator: Jan 29, 2016
  5. technik

    technik Registered

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    I've found this solution:

    Feature Manager -> Manage Feature List -> enable MySQL

    But that's no good for "mail only" accounts ... :(
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    Internal case CPANEL-3918 addresses this issue:

    Fixed case CPANEL-3918: Allow Email Trace when the mysql feature is disabled.

    It's included with cPanel version 11.54.0.10, currently available in the "Edge" build tier.

    Thank you.
     
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