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Name server grabbing old name servers for dns file when acct created

Discussion in 'Bind / DNS / Nameserver Issues' started by demomen, Jan 23, 2007.

  1. demomen

    demomen Well-Known Member

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    When the domain is setup on the server "create account" it is grabbing the default dns settings from the registrar or old name servers from any previous provider. Even though you set the domain to the new name servers from the domain registrars control panel, the file on the server remains still using the old name servers. Which in theory is causing there website to be offline and not load in some cases.

    Everytime an account is created with no whm account (non-reseller) they have to contact support to have the dns zone file updated removing the old name servers and replacing with the hosts.


    From dnszone.com info the name servers are like the below:

    NS records at parent servers: these show correct, these are those set by the user when changing name servers.

    NS records at your nameservers: these are incorrect, show old hosts name servers or default registrars.

    To correct the issue I have to find the dns file for the domain and update the following fields

    NS1
    NS2

    Is this how account creation is now working or is this a problem?
     
  2. mrprez

    mrprez Well-Known Member

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    Go into your WHM to Tweak Settings under Domains and make sure the last option -
    - is not checked

    John
     
  3. Chriz1977

    Chriz1977 Well-Known Member

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    Why wouldnt you want that checked?
     
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