Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Name Server issues

Discussion in 'General Discussion' started by PyRoAcIdK, Feb 22, 2010.

  1. PyRoAcIdK

    PyRoAcIdK Active Member

    Jan 15, 2005
    Likes Received:
    Trophy Points:
    Melbourne, Australia
    Hi Team,

    My client is having issues with name servers, and I can't figure out why.

    Basically is registered with NetRegistry, and hosted on a dedicated server in the US (IPs: NS3/ which is working)

    We are trying to setup a name servers for the AU server (NS1 [] | NS2 []).

    We have set these as domain hosts (name servers) in NetRegistry and as A records on the US server.

    This is the DNS Record:
    ; cPanel first:10.9.0-CURRENT_10300 latest:11.25.0-NIGHTLY_43357 Cpanel::ZoneFile::VERSION:1.3 mtime:1266876908
    ; Zone file for
    $TTL 14400 86400 IN SOA (
    2010022005 ;Serial Number
    86400 ;refresh
    7200 ;retry
    3600000 ;expire
    86400 ;minimum
    ) 14400 IN NS 14400 IN NS 14400 IN A
    localhost 14400 IN A 14400 IN MX 0
    mail 14400 IN CNAME
    www 14400 IN CNAME
    ftp 14400 IN A
    cpanel 14400 IN A
    whm 14400 IN A
    webmail 14400 IN A
    webdisk 14400 IN A
    ns1 14400 IN A
    ns2 14400 IN A
    ns3 14400 IN A
    ns4 14400 IN A
    s1 14400 IN A
    s2 14400 IN A

    However when I do tests on the domain I receive the error:

    General Name Server Tests
    Test Detail Result
    Name Servers Exist Received answer from
    The name servers for this domain are: Pass
    Name Server Count You have 2 name servers. Pass
    Name Server Glue Server returned no 'glue' records Warn
    Name Server Authority Checking name server authority: is not authoritative for is not authoritative for
    One or more name servers is not authoritative for this domain (or did not respond in time). Fail
    Use Name Server No name server could be found. No further tests can be performed. Fail

    Can someone please tell me how to fix this issue lol.

    Thank You
  2. thewebhosting

    thewebhosting Well-Known Member

    May 9, 2008
    Likes Received:
    Trophy Points:

    Make sure that you have set the child name servers from the domain name control panel with the same extension and name servers IP address.

    If it does not resolve the issue then have a try to add name servers records in the domain DNS, which may resolve the issue.
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. rgpayne

    rgpayne Well-Known Member

    Feb 25, 2003
    Likes Received:
    Trophy Points:
    by chance have you restarted named, also google dns cricket and run a report (free)
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice