name servers disappeared from whm

[vandro]

Dear all,

I logged into WHM root account & clicked on "Manage Nameserver IPs"

but i could not see any assigned name servers ips except one which is my resellers name server.

However all the name servers are pinging fine but they are not showing in my control panel. (I had 4 name servers)

I wonder what the problem is!!!

I have to shift one big client to this server today, but i am little scared to do so coz of this name servers not showing

can anyone put some light on this??? I am little worried.

Is this because of the cpanel update or something??? or maybe some problem!

Thanks in advance.

Rajen

cPanel.net Support Ticket Number: 43874

 

[bamasbest]

what does your /etc/nameserverips contain? You may need to manually edit it.

 

[vandro]

i am not sure i am a new user & my system admin has left us.

but cpanel guys are looking into it, i am sure they will crack it :D

Their support response seems to be SUPER FAST

Thanks again for the concern friend.

Warm regards,

Rajen

 

[vandro]

Originally posted by vandro

but cpanel guys are looking into it, i am sure they will crack it :D

Their support response seems to be SUPER FAST

But suddenly they have gone quite no reply after the first responce

 

[Website Rob]

You are probably already looking for a Server Admin replacement, but you might want to have someone do a quick check for you.

DarkOrb Support has an autoresponder which I think you are referring to when you say, 'their response was super fast', although I could be wrong.

Your 'nameserverips' file was probably left write able and it's possible entrys got changed -- without your knowledge or approval. Although sites are still working, if something has changed "for the worse" those sites could be unreachable after 24-36 hrs.

 

[bamasbest]

Originally posted by Website Rob
You are probably already looking for a Server Admin replacement, but you might want to have someone do a quick check for you.

As well, if you have not done so already, change your root password and verify that no other users have root/su access!

 

[vandro]

Originally posted by bamasbest
As well, if you have not done so already, change your root password and verify that no other users have root/su access!

point taken & implemented Bamasbest

Thanks for all the help, the problem is resolved by the cpanel guys.

I think i took the right decision by taking cpanel as a control panel

thanks a ton all & may god bless,

Warm regards,

Rajen