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name servers disappeared from whm

Discussion in 'General Discussion' started by vandro, Mar 20, 2004.

  1. vandro

    vandro Member

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    Dear all,

    I logged into WHM root account & clicked on "Manage Nameserver IPs"

    but i could not see any assigned name servers ips except one which is my resellers name server.

    However all the name servers are pinging fine but they are not showing in my control panel. (I had 4 name servers)

    I wonder what the problem is!!!

    I have to shift one big client to this server today, but i am little scared to do so coz of this name servers not showing :(

    can anyone put some light on this??? I am little worried.

    Is this because of the cpanel update or something??? or maybe some problem!

    Thanks in advance.

    Rajen

    cPanel.net Support Ticket Number: 43874
     
    #1 vandro, Mar 20, 2004
    Last edited: Mar 20, 2004
  2. bamasbest

    bamasbest Well-Known Member

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    what does your /etc/nameserverips contain? You may need to manually edit it.
     
  3. vandro

    vandro Member

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    i am not sure :( i am a new user & my system admin has left us.

    but cpanel guys are looking into it, i am sure they will crack it :D

    Their support response seems to be SUPER FAST :)

    Thanks again for the concern friend.

    Warm regards,

    Rajen
     
  4. vandro

    vandro Member

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    But suddenly they have gone quite :( no reply after the first responce :(
     
  5. Website Rob

    Website Rob Well-Known Member

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    You are probably already looking for a Server Admin replacement, but you might want to have someone do a quick check for you.

    DarkOrb Support has an autoresponder which I think you are referring to when you say, 'their response was super fast', although I could be wrong.

    Your 'nameserverips' file was probably left write able and it's possible entrys got changed -- without your knowledge or approval. Although sites are still working, if something has changed "for the worse" those sites could be unreachable after 24-36 hrs.
     
  6. bamasbest

    bamasbest Well-Known Member

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    As well, if you have not done so already, change your root password and verify that no other users have root/su access!
     
  7. vandro

    vandro Member

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    point taken & implemented Bamasbest :)

    Thanks for all the help, the problem is resolved by the cpanel guys.

    I think i took the right decision by taking cpanel as a control panel :)

    thanks a ton all & may god bless,

    Warm regards,

    Rajen
     
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