Nameserver IPs is not showing the IPs

Shadow23

Member
Sep 11, 2006
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When I go to "Basic cPanel & WHM Setup" And do the "Add an A entry for this nameserver" put the IP in and hit Add Entry it goes though gives that it worked but when I got to NameServer IP's it does not list the ips for the nameservers.

I also pinged the nameservers and they are not working.
 

cPanelMichael

Administrator
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Apr 11, 2011
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Hello :)

The functionality of the "Nameserver IPs" page is for visual purposes only. It is a report, and not a page meant to configure any aspect of DNS. It reports the nameservers used by DNS zones on the server, and counts the number of zones that use a given nameserver. The important entries on the cPanel server are the "A" records that you have added for your name servers. Thus, as long as you have registered these name servers to the matching IP addresses at the domain registrar, then no further DNS configuration is required. The "Nameserver IPs" page should update after the name servers you create at the domain registrar propagate and as zones are added.

Thank you.
 

Shadow23

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Sep 11, 2006
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I updated them at namecheap with the same IP as I did in the "Add an A entry for this nameserver". But i get same error "Could not find host".
 

cPanelMichael

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Apr 11, 2011
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Where are you receiving the "Could not find host" error message at?

Thank you.
 

cPanelMichael

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The screenshot you provided indicates you entered your name server on the command line and it produced a "Not A Valid Command" error message. I reccomend using a website such as IntoDNS for information about your name servers.

Thank you.
 

cPanelMichael

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That indicates you are still using your domain registrar's name servers for the domain name. You will need to adjust the name servers to the custom ones that you registered. This is handled at your domain registrar, and is not the same thing as registering a name server.

Thank you.
 

cPanelMichael

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Apr 11, 2011
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I changed my nameservers to my custom ones and my site stop working.
It takes time for DNS changes to propagate. It can range from minutes to hours, depending on how quickly the DNS changes are picked up at your location.

Thank you.
 

Shadow23

Member
Sep 11, 2006
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that seems to be resolved but I cant access the other sites that use the nameserves. I checked the firewall and I am not blocked.
 
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Shadow23

Member
Sep 11, 2006
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151
not counting my domain (veloia.com) but any other domains that use my nameserver i can go to it by going to like yoursite.com but i cant go to www.yoursite.com.

I cleared my cache did ipconfig /flushdns. But nothing, any ideas?
 

cPanelMichael

Administrator
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Apr 11, 2011
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Sometimes the "www" prefix will propagate at a different time. It should be investigated further if it's still failing to respond after a few hours.

Thank you.