Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Nameserver IPs is not showing the IPs

Discussion in 'Bind/DNS/Nameserver' started by Shadow23, Jul 5, 2013.

  1. Shadow23

    Shadow23 Member

    Joined:
    Sep 11, 2006
    Messages:
    14
    Likes Received:
    0
    Trophy Points:
    151
    When I go to "Basic cPanel & WHM Setup" And do the "Add an A entry for this nameserver" put the IP in and hit Add Entry it goes though gives that it worked but when I got to NameServer IP's it does not list the ips for the nameservers.

    I also pinged the nameservers and they are not working.
     
    #1 Shadow23, Jul 5, 2013
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,803
    Likes Received:
    1,898
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello :)

    The functionality of the "Nameserver IPs" page is for visual purposes only. It is a report, and not a page meant to configure any aspect of DNS. It reports the nameservers used by DNS zones on the server, and counts the number of zones that use a given nameserver. The important entries on the cPanel server are the "A" records that you have added for your name servers. Thus, as long as you have registered these name servers to the matching IP addresses at the domain registrar, then no further DNS configuration is required. The "Nameserver IPs" page should update after the name servers you create at the domain registrar propagate and as zones are added.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 cPanelMichael, Jul 5, 2013
  3. Shadow23

    Shadow23 Member

    Joined:
    Sep 11, 2006
    Messages:
    14
    Likes Received:
    0
    Trophy Points:
    151
    I updated them at namecheap with the same IP as I did in the "Add an A entry for this nameserver". But i get same error "Could not find host".
     
    #3 Shadow23, Jul 5, 2013
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,803
    Likes Received:
    1,898
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Where are you receiving the "Could not find host" error message at?

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 cPanelMichael, Jul 5, 2013
  5. Shadow23

    Shadow23 Member

    Joined:
    Sep 11, 2006
    Messages:
    14
    Likes Received:
    0
    Trophy Points:
    151
    On the Windows Command Processer

    Untitled.png
     
    #5 Shadow23, Jul 5, 2013
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,803
    Likes Received:
    1,898
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    The screenshot you provided indicates you entered your name server on the command line and it produced a "Not A Valid Command" error message. I reccomend using a website such as IntoDNS for information about your name servers.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #6 cPanelMichael, Jul 5, 2013
  7. Shadow23

    Shadow23 Member

    Joined:
    Sep 11, 2006
    Messages:
    14
    Likes Received:
    0
    Trophy Points:
    151
    #7 Shadow23, Jul 5, 2013
  8. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,803
    Likes Received:
    1,898
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    That indicates you are still using your domain registrar's name servers for the domain name. You will need to adjust the name servers to the custom ones that you registered. This is handled at your domain registrar, and is not the same thing as registering a name server.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #8 cPanelMichael, Jul 5, 2013
  9. Shadow23

    Shadow23 Member

    Joined:
    Sep 11, 2006
    Messages:
    14
    Likes Received:
    0
    Trophy Points:
    151
    I changed my nameservers to my custom ones and my site stop working.
     
    #9 Shadow23, Jul 5, 2013
  10. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,803
    Likes Received:
    1,898
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    It takes time for DNS changes to propagate. It can range from minutes to hours, depending on how quickly the DNS changes are picked up at your location.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #10 cPanelMichael, Jul 5, 2013
  11. Shadow23

    Shadow23 Member

    Joined:
    Sep 11, 2006
    Messages:
    14
    Likes Received:
    0
    Trophy Points:
    151
    that seems to be resolved but I cant access the other sites that use the nameserves. I checked the firewall and I am not blocked.
     
    #11 Shadow23, Jul 5, 2013
    Last edited: Jul 5, 2013
  12. Shadow23

    Shadow23 Member

    Joined:
    Sep 11, 2006
    Messages:
    14
    Likes Received:
    0
    Trophy Points:
    151
    not counting my domain (veloia.com) but any other domains that use my nameserver i can go to it by going to like yoursite.com but i cant go to www.yoursite.com.

    I cleared my cache did ipconfig /flushdns. But nothing, any ideas?
     
    #12 Shadow23, Jul 5, 2013
  13. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,803
    Likes Received:
    1,898
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Sometimes the "www" prefix will propagate at a different time. It should be investigated further if it's still failing to respond after a few hours.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #13 cPanelMichael, Jul 8, 2013
(You must log in or sign up to post here.)
Loading...
Similar Threads - Nameserver showing
  1. Host4life

    Best way to set up Nameservers, and Shared IP?

    Host4life, Oct 10, 2018, in forum: Bind/DNS/Nameserver
    Replies:
    1
    Views:
    84
    cPanelLauren
    Oct 16, 2018 at 9:01 AM
  2. madnoob2

    SSL for accounts without nameservers issue

    madnoob2, Sep 28, 2018, in forum: Security
    Replies:
    1
    Views:
    119
    cPanelLauren
    Oct 3, 2018
  3. Matthew Thurner

    Nameservers for domain question

    Matthew Thurner, Sep 11, 2018, in forum: Bind/DNS/Nameserver
    Replies:
    3
    Views:
    110
    cPanelMichael
    Sep 12, 2018
  4. Ella

    Can no longer send/receive emails after updating nameservers to Cloudflare

    Ella, Jul 22, 2018, in forum: E-mail Discussion
    Replies:
    2
    Views:
    145
    cPanelLauren
    Jul 23, 2018
  5. Lethe

    How to add nameservers with the new zone editor interface?

    Lethe, Jul 17, 2018, in forum: General Discussion
    Replies:
    5
    Views:
    180
    cPanelMichael
    Jul 20, 2018

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice