Jan 19, 2014
cPanel Access Level
Website Owner
Hello everyone,

We recently ended our Dedicated Server with our current provider and switched to a new provider. We did a cPanel transfer and everything is setup.

Today though I clicked on the "Nameserver IPs" under DNS Functions and noticed all of the IPs listed on all five entries weren't correct, they were my old servers IPs. Also three of the five entries should no longer show up as nameservers.

How can I remove the three unwanted nameservers from this page AND how can I update the two nameservers IPs to the current servers IPs? Everywhere I look in WHM I see the correct IPs setup.

Thanks everyone


Well-Known Member
Dec 23, 2013
cPanel Access Level
Root Administrator
Hello David,

You should check /etc/nameserverips and /var/cpanel/nameserverips.yaml . If you find old ip's replace it with new ones. I have fixed it once


Staff member
Apr 11, 2011
Hello :)

The functionality of the "Nameserver IPs" page is for visual purposes only. It is a report, and not a page meant to configure any aspect of DNS. It reports the nameservers used by DNS zones on the server, as well as a count of the the number of zones that use a given nameserver. The important entries on the cPanel server are the "A" records that you have added for your name servers. Thus, as long as you have registered these name servers to the matching IP addresses at the domain registrar, then no further DNS configuration is required. The "Nameserver IPs" page can include cached data, so you can safely ignore any mentions of "No IP" or a different IP on that page as it may take some time before it updates.

Note: cPanel version 11.42 introduces the "NS Record Report" option in place of the "Nameserver IP's" option.

Thank you.