nameserver issue after migration


Well-Known Member
Mar 5, 2020
cPanel Access Level
Root Administrator
Recently I have transferred all of my Cpanel accounts to another server by "Transfer or Restore a cPanel Account" (Remote User Account Transfer) Using my previous server IP address and user pass.

Note: Previous reseller account user was "example1" . and currently I have created the same user name with the same domain on the new server as a reseller account. and all Cpanel accounts transferred under this reseller account. ( i don't want to force my customer to change nameserver, i wanted that they will use the previous nameserver with my new server)

I have transferred successfully. but now I am facing a problem with nameserver. my previous nameserver was "", "" . with IP address "" (server IP)

my nameserver's domain registry is porkbun.

and my current server IP is "".

I have updated the glue record and DNS zone with my new IP address on porkbun . also updated DNS zone record, ns record with the name IP address on whm.

Almost 24 hours passed. but at showing other nameservers which I haven't set .it's showing for all domains without my current nameserver's domain with is

but all websites working fine without any error with my previous server.

here is intodns record error.

Domain NS recordsNameserver records returned by the parent servers are: [''] [TTL=172800] [''] [TTL=172800] was kind enough to give us that information.

NS records from your nameserversNS records got from your nameservers listed at the parent NS are: [''] [TTL=86400] [''] [TTL=86400]

and gettings this error.

Missing nameservers reported by parentFAIL: The following nameservers are listed at your nameservers as nameservers for your domain, but are not listed at the parent nameservers (see RFC2181 5.4.1). You need to make sure that these nameservers are working.If they are not working ok, you may have problems!
Missing nameservers reported by your nameserversERROR: One or more of the nameservers listed at the parent servers are not listed as NS records at your nameservers. The problem NS records are:

This is listed as an ERROR because there are some cases where nasty problems can occur (if the TTLs vary from the NS records at the root servers and the NS records point to your own domain, for example).

how can I solve this issue?

almost 24 hours gone. still same. I have updated the server IP at the DNS zone, and glue records. but still same error.

Note: I have not removed anything from the previous server yet.

what should i do now? how can I fix this error?


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