Nameservers & DNS Issues using BIND thru cPanel

NetShapersInc

Member
Apr 13, 2012
22
1
51
cPanel Access Level
Root Administrator
Hi guys,

So running one of our domains through the intoDNS system, we get multiple errors. intoDNS: netshapers.com - check DNS server and mail server health

Any reason why these errors are occurring? If you do a `host` on one of our domains, everything seems to come back fine. The ns10/ns20 are set up as our main Nameservers in cPanel and for each account we make inside of it.

Any help would be appreciated. Thanks!
 

tank

Well-Known Member
Apr 12, 2011
255
5
68
Chicago, IL
cPanel Access Level
Root Administrator
So you made nameservers at your DNS it looks like. Take a look at this tool Network tools for every sys admin - DnsQueries this provides a little more info. But did you make the Name Server record the DNS level.

Example: I have a name server at where i bought my domain ( godaddy). I also have a NS record in my DNS records. I aslo have an A record on my DNS records as well .
Godaddy:
Made a Namer server.
The NS record:On server in cpanel
qualityhostinginc.com 86400 IN NS ns1.qualityhostinginc.com.
The A record: On server in cpanel
ns1 14400 IN A xx.xx.xx.xx( IP for Name Server)

Hope this helps.
 

NetShapersInc

Member
Apr 13, 2012
22
1
51
cPanel Access Level
Root Administrator
So you made nameservers at your DNS it looks like. Take a look at this tool Network tools for every sys admin - DnsQueries this provides a little more info. But did you make the Name Server record the DNS level.

Example: I have a name server at where i bought my domain ( godaddy). I also have a NS record in my DNS records. I aslo have an A record on my DNS records as well .
Godaddy:
Made a Namer server.
The NS record:On server in cpanel
qualityhostinginc.com 86400 IN NS ns1.qualityhostinginc.com.
The A record: On server in cpanel
ns1 14400 IN A xx.xx.xx.xx( IP for Name Server)

Hope this helps.
Yes, this is how we have it set up. We can't set A records on GoDaddy because then it would require us use their DNS servers, and not our own.
 

NetShapersInc

Member
Apr 13, 2012
22
1
51
cPanel Access Level
Root Administrator
I tried quering your DNS records at the site I listed before. Network tools for every sys admin - DnsQueries

I got nothing for your records. Make sure have Name Servers set up on in Godaddy.

Registering Your Own Nameservers/Hosts | Go Daddy Help | Go Daddy Support
I just got off the phone with GoDaddy, everything seems ok on their end. Here is a screenshot from our GoDaddy hub: http://i.imgur.com/ax8zX.png

Issue is still not resolved. Any one from cPanel have any ideas? Do we need to make a ticket?
 

tank

Well-Known Member
Apr 12, 2011
255
5
68
Chicago, IL
cPanel Access Level
Root Administrator
Another idea.

Your records all look good to me as far as I can tell.

Go To
WHM > Networking Setup > Nameserver IPs

Does this display the correct IP for the respective Name Server?
 

mtindor

Well-Known Member
Sep 14, 2004
1,363
65
178
inside a catfish
cPanel Access Level
Root Administrator
I don't see a problem anywhere along the line. You have appropriate glue records. You have a valid DNS zone on both ns10/ns20 which yields valid NS records for netshapers.com and valid A records for ns10/ns20.netshapers.com. This is based upon manual DNS queries using dig as well as via My DNS Check: a DNS diagnostics tool.

I think intoDNS has the problem. Maybe a query via intoDNS is pulling up cached data from their system.

M