Mar 27, 2014
cPanel Access Level
Root Administrator
Hello everyone,

I'm experiencing a few issues with my server which runs WHM. It is a dedicated server so I have free rain over it, so if it requires SSH to fix I am able to do this.

Basically I'm unable to setup additional nameservers. I purchased the server with 5 IP's and on configuring the server it only set up two (dns1.domainname.tld and dns2.domainname.tld). I wish to add dns3, 4 and 5 to use up all my IP's however I'm having issues with doing this.

I googled the case and came across this thread:

This looks to be everything I need. I follow the instructions, add the name server, assign the IP and add the A entry but when I hit the save changes button I am fronted with the following message:
The connection was reset

The connection to the server was reset while the page was loading.
- The site could be temporarily unavailable or too busy. Try again in a few moments.
- If you are unable to load any pages, check your computer's network connection.
- If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.
This comes from FireFox and not WHM. When I've done that I refresh, logout and leave it 30 seconds or so to allow time for the change to be made. Sign back in and low and behold, nothing has changed.

Has anyone experienced this issue? If so - how did you fix it?

Would really appreciate as much help as possible.


Well-Known Member
Mar 12, 2014
Hastings, East Sussex, UK
cPanel Access Level
Root Administrator
As cPanelPeter said, nameservers must be setup with your domain registrar.

For example, I set up:-

ns1.domain.com to and
ns2.domain.com to

After this, go into the Server Configuartion on WHM and add your nameservers. You will have the option to setup the relevent entries for your nameservers there. :)

NOTE: As I always say when I respond to questions regarding DNS... Make sure you allow up to 24 hours for any DNS changes. It doesn't happen instantly. :)