rvap

Member
Jun 20, 2014
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0
1
cPanel Access Level
Root Administrator
Hello, we have several cPanel DNS servers - all running smoothly. However, over the past several nights we have been getting e-mail notified that cPanel update hanging:

/usr/local/cpanel/scripts/upcp was running as pid '3668' for longer than 6 hours. cPanel will kill this process and run a new upcp in its place.

So - we logged into the nameserver and went to cPanel update and see that its getting stuck at 89% here:

Using currently installed Df.so
[Finished nativedf (0 seconds)]
[Starting nativessl]
sh: line 1: 4178 Alarm clock /usr/local/cpanel/bin/linktest-ssl --test 2> /dev/null

Not exactly sure what would cause this as we are new to cPanel. The other name servers - exact same equipment and software - no issues, just this one. Keep me posted on your thoughts. Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,228
463
Hello :)

Check the /etc/hosts file on these servers and make sure the localhost entry is valid.

Thank you.
 

rvap

Member
Jun 20, 2014
5
0
1
cPanel Access Level
Root Administrator
Thank you for the reply. We compared the etc/hosts files and saw there was a period after the localhost address causing the problem. Luckily there was only one affected server, which still performed very well. Everything is up to date and working great. Many thanks.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,228
463
I am happy to see the issue is now resolved. Thank you for updating us with the outcome.