Need help: adding subdomain, lost old subdomain

xbart

Registered
Oct 25, 2006
3
0
151
Hello,

CentOS 4.5
cPanel version: 11.4.12-RELEASE_13993
Subdomains: 0/99

Problem: after adding new sub-domain, back to subdomain listing page, old subdomain is not there anymore. The missing old subdomain record still exist in httpd.conf, and also exist in DNS zone record. I try to delete/remove the new created subdomain, but the old one still won't show up.

Upgrading to latest release build won't fix the problem.

Anybody have the fix? Any advice will be appreciated.
Thanks.
 

Babylon

Member
Aug 8, 2003
17
0
151
I have this exact problem! Its a total mess and I'm not sure what to do about it :(
 
Last edited:

cPanelNick

Administrator
Staff member
Mar 9, 2015
3,481
35
208
cPanel Access Level
DataCenter Provider
/scripts/rebuildcpusers will fix this in 14300+


You need 14300+ or this won't work (do not edit the file and remove the die in old versions as it WILL NOT solve the problem)
 

innsites

Well-Known Member
Nov 30, 2005
57
0
156
subdomains not showing / missing

I have similar problem and ran /scripts/rebuildcpusers. It found them and responded with info like this:

x is missing from user a1 ... adding to their config file and fixing mail config....Done
Added 8 missing domains!

However, the subdomains still do NOT show up in client's cpanel. They DO display in main WHM however. They had been in client's cpanel and since disappeared.

NOTE
WHM 11.2.0 cPanel 11.8.0-R16150
CENTOS Enterprise 3.9 i686 - WHM X v3.1.0

Any further fixes?
 

GPH

Member
May 15, 2006
6
0
151
Hi, I'm having the same issue, ran /scripts/rebuildcpusers and received the exact message as above but still not appearing on the users cpanel.

Any thoughts

Thanks