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Need help: an error occurred while processing this directive

Discussion in 'General Discussion' started by Mateo30, Oct 19, 2008.

  1. Mateo30

    Mateo30 Registered

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    Hello,
    I`am hoping that someone here can help me. Ive been surfing days and couldn`t find solution.

    Ill start from the beginning.
    I have a dedicated server with WHM and cpanel and around 10 of websites on it.
    I was looking a way to disable awstats only on some accounts (not globally) and Ive done it with this solution: http://www.webhostingtalk.com/showthread.php?t=605589 .
    After that Ive noticed on the accounts where I have disabled awstats this message in cpanel stats tab: [an error occurred while processing this directive] [an error occurred while processing this directive]. When clicking on that message Ive get this error:

    Code:
    isdedicatedip() requires one argument (this probably means a domain is missing from httpd.conf) at /usr/local/cpanel/Cpanel/DIp.pm line 44
    	Cpanel::DIp::isdedicatedip(undef) called at /usr/local/cpanel/Cpanel/ExpVar.pm line 205
    	Cpanel::ExpVar::expvar('$hasdedicatedip') called at /usr/local/cpanel/Cpanel/StatsBar.pm line 230
    	Cpanel::StatsBar::api2_stat('rowcounter', 'mainstats', 'display', 'hostingpackage|shorthostname|cpanelversion|cpanelrevision|theme|...') called at (eval 107) line 1
    	eval '$dataref = [Cpanel::StatsBar::api2_stat(%CFG)];' called at cpanel.pl line 4940
    	main::api2_exec('StatsBar', 'stat', 'HASH(0xb1184f4)', 'HASH(0x91c61ac)') called at cpanel.pl line 1477
    	main::cpexectag('<?cp StatsBar::stat([tr class="row-%"][td width="40\{percent}" a...') called at cpanel.pl line 4737
    	main::dotag(undef) called at cpanel.pl line 4620
    	main::cpanel_parseblock('SCALAR(0xa8bf248)') called at cpanel.pl line 4572
    	main::cpanel_parse('GLOB(0xa50108c)') called at cpanel.pl line 2897
    	main::doinclude('/usr/local/cpanel/base/frontend/x3/branding//index.html', 0, 1) called at /usr/local/cpanel/Cpanel/Branding.pm line 85
    	Cpanel::Branding::Branding_include('index.html') called at (eval 8) line 1
    	eval 'Cpanel::Branding::Branding_include(@{$argref});' called at cpanel.pl line 1644
    	main::exectag('<cpanel Branding="include(index.html)">') called at cpanel.pl line 4737
    	main::dotag(undef) called at cpanel.pl line 4620
    	main::cpanel_parseblock('SCALAR(0x917ebd8)') called at cpanel.pl line 4572
    	main::cpanel_parse('GLOB(0xa4c52d8)') called at cpanel.pl line 1312
    	Carp::cluck('isdedicatedip() requires one argument (this probably means a dom...') called at /usr/local/cpanel/Cpanel/DIp.pm line 44
    	Cpanel::DIp::isdedicatedip(undef) called at /usr/local/cpanel/Cpanel/ExpVar.pm line 205
    	Cpanel::ExpVar::expvar('$hasdedicatedip') called at /usr/local/cpanel/Cpanel/StatsBar.pm line 230
    	Cpanel::StatsBar::api2_stat('rowcounter', 'mainstats', 'display', 'hostingpackage|shorthostname|cpanelversion|cpanelrevision|theme|...') called at (eval 107) line 1
    	eval '$dataref = [Cpanel::StatsBar::api2_stat(%CFG)];' called at cpanel.pl line 4940
    	main::api2_exec('StatsBar', 'stat', 'HASH(0xb1184f4)', 'HASH(0x91c61ac)') called at cpanel.pl line 1477
    	main::cpexectag('<?cp StatsBar::stat([tr class="row-%"][td width="40\{percent}" a...') called at cpanel.pl line 4737
    	main::dotag(undef) called at cpanel.pl line 4620
    	main::cpanel_parseblock('SCALAR(0xa8bf248)') called at cpanel.pl line 4572
    	main::cpanel_parse('GLOB(0xa50108c)') called at cpanel.pl line 2897
    	main::doinclude('/usr/local/cpanel/base/frontend/x3/branding//index.html', 0, 1) called at /usr/local/cpanel/Cpanel/Branding.pm line 85
    	Cpanel::Branding::Branding_include('index.html') called at (eval 8) line 1
    	eval 'Cpanel::Branding::Branding_include(@{$argref});' called at cpanel.pl line 1644
    	main::exectag('<cpanel Branding="include(index.html)">') called at cpanel.pl line 4737
    	main::dotag(undef) called at cpanel.pl line 4620
    	main::cpanel_parseblock('SCALAR(0x917ebd8)') called at cpanel.pl line 4572
    	main::cpanel_parse('GLOB(0xa4c52d8)') called at cpanel.pl line 1312
    
    Besides that I also can`t connect via FTP on those accounts.

    Ive tryed to edit users files in /var/cpanel/users/ to the way it was before I tryed to disable awstats, but that didnt help.

    Can anyone please help. My hosting company says that I need to delete those accounts and then create them again. I cant do that because i have a lot of data on those accounts.

    Thank you.
     
  2. QReyes

    QReyes Member

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    Have you tried re-installing cPanel?
     
  3. Mateo30

    Mateo30 Registered

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    No, I`am afraid to do that because I don`t know will that kill my accounts. I cant afford myself to lose those accounts.
     
  4. QReyes

    QReyes Member

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    Okay, how about upgrading your cPanel from WHM? Have you tried that?
     
  5. cPanelKenneth

    cPanelKenneth cPanel Development
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    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  6. Mateo30

    Mateo30 Registered

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    Hi,
    thank you all for the help.
    I will open a support ticket.

    Regards,
    me :)
     
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