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Need help getting PTR records working

Discussion in 'E-mail Discussions' started by SolutionsIT, May 17, 2017.

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  1. SolutionsIT

    SolutionsIT Member

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    We've got 3 servers up and running with 3 different blocks of IP's, some clients are getting bouncebacks and when we looked into it, the error is due to no PTR configured;

    Each domain is configured to send off their own IP address yet they keep failing;

    I've looked at How to Keep your Email out of the Spam Folder - cPanel Knowledge Base - cPanel Documentation: no luck there;

    Also did some more google searches and I keep finding reference to this page http://docs.cpanel.net/twiki/bin/view/AllDocumentation/WHMDocs/RdnsForBind but when I go there its not found.

    Any help would be appreciated.


    Ended up figuring it out... side note though;
    Is there any way for us to add this to the zone template so it's made automatically?
     
    #1 SolutionsIT, May 17, 2017
    Last edited: May 17, 2017
  2. RadWebHosting

    RadWebHosting Member

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  3. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    I'm happy to see you were able to address the issue. Documentation on how to configure RDNS for bind is available at:

    How to Configure Reverse DNS for BIND in WHM - cPanel Knowledge Base - cPanel Documentation

    There's no zone template format available, as the record will change each time depending on the IP address.

    Thank you.
     
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