Need help getting PTR records working

SolutionsIT

Member
May 30, 2016
23
1
53
Portage la Prairie
cPanel Access Level
Root Administrator
We've got 3 servers up and running with 3 different blocks of IP's, some clients are getting bouncebacks and when we looked into it, the error is due to no PTR configured;

Each domain is configured to send off their own IP address yet they keep failing;

I've looked at How to Keep your Email out of the Spam Folder - cPanel Knowledge Base - cPanel Documentation: no luck there;

Also did some more google searches and I keep finding reference to this page http://docs.cpanel.net/twiki/bin/view/AllDocumentation/WHMDocs/RdnsForBind but when I go there its not found.

Any help would be appreciated.


Ended up figuring it out... side note though;
Is there any way for us to add this to the zone template so it's made automatically?
 
Last edited:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
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Ended up figuring it out... side note though;
Is there any way for us to add this to the zone template so it's made automatically?
Hello,

I'm happy to see you were able to address the issue. Documentation on how to configure RDNS for bind is available at:

How to Configure Reverse DNS for BIND in WHM - cPanel Knowledge Base - cPanel Documentation

There's no zone template format available, as the record will change each time depending on the IP address.

Thank you.