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Need help here, cant login to webmail

Discussion in 'E-mail Discussions' started by nixell, Dec 2, 2007.

  1. nixell

    nixell Active Member

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    Hi, i need help, login to webmail need twice to login and then can;t login

    ERROR
    Unknown user or password incorrect.
    Go to the login page
     
  2. serversignature

    serversignature Well-Known Member

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    hi,

    Are you facing problem with new accounts also ? if not i think that the password/shadow file is corrupt for that email address.

    Thanks,
     
  3. nixell

    nixell Active Member

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    No, every account cant access

    if i login webmail to domain.com/webmail

    it will direct to webmail option horder and squiremail

    if i click one of them, it need login again. and i try to same login like domain.com/webmail cant access.
     
  4. Bailey

    Bailey Well-Known Member

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    What OS are you running?

    What version of cPanel?

    :D Bailey
     
  5. nixell

    nixell Active Member

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    i use centos 4.5

    and cpanel 11.11
     
  6. tandyuk

    tandyuk Active Member

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    Hi, I can confirm this is also afftecting my server.

    I have 1 client unable to login to IMAP via webmail, or traditional mail client.
    All other imap accounts appear fine.

    I have checked the logs while trying to login to the account in question, and it errors with:
    imapd: authentication error: Input/output error

    I dont think its password related, as you can access webmail, but not select a webmail client to use.
    The account in question can access the webmail menu, but gets login errors reported by squirrelmail when trying to select it.

    The password for the account has been reset many times, while testing with thunderbird, and the imapd and exim services have been restarted.

    I have updated to the latest version with the same issue.

    WHM 11.11.0 cPanel 11.15.0-R18264
    CENTOS 4.5 x86_64 on standard - WHM X v3.1.0

    Support ticket raised: 227112
     
    #6 tandyuk, Dec 3, 2007
    Last edited: Dec 3, 2007
  7. CAeddie

    CAeddie Member

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    this worked for me:

    /scripts/courierup --force


    I had transferred all accounts to a new server and could not access webmail. After many other attempts at fixing (repair database, forceup, etc) this fixed my issue...
     
  8. phamenoth

    phamenoth Registered

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    Just wanted to say THANK YOU to CAeddie - I just ran into this same problem and was scouring the forums for a solution, and this fixed my problem.
     
  9. linux_terror

    linux_terror Member
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    courierup --force didnt work for this in my case, I had the remote user delete browser cookies and it corrected the problem. Seems if their browser cookie corrupts it fails to send proper login credentials and you end up with errors like...

    Mar 1 15:17:48 servername imapd: LOGIN FAILED, user=login_auth, ip=[::ffff:127.0.0.1]
    Mar 1 15:17:48 servername imapd: authentication error: Input/output error

    Once browser cookies were deleted, squirrelmail login went back to normal, what keyed me in to this is the first line user=login_auth, this is obviously not right.

    Hope this helps someone.
    Cheers.
    linux_terror
     
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