Need help installing siteZen on new server

Sadly, I have the same problem. Since SiteZen is Perl based, I doubt the difference in PHP versions is the cause. Let me know if you figure out the issue, and I will do the same.

- Scott

 

We got this working on Scott's server by copying cPanel's 32 bit libz.so.1 into /usr/lib

So first confirm that libz.so.1 is indeed missing with ....

ldd /usr/local/sitezen/install/sitezen-2.61.34/mysql.so

it should report something like


linux-gate.so.1 => (0x00c56000)
libz.so.1 => not found
libcrypt.so.1 => /lib/libcrypt.so.1 (0x00d42000)
libnsl.so.1 => /lib/libnsl.so.1 (0x00843000)
libm.so.6 => /lib/libm.so.6 (0x003bf000)
libc.so.6 => /lib/libc.so.6 (0x0057d000)
libnss_files.so.2 => /lib/libnss_files.so.2 (0x00462000)
libnss_dns.so.2 => /lib/libnss_dns.so.2 (0x00863000)
libresolv.so.2 => /lib/libresolv.so.2 (0x00da1000)
libfreebl3.so => /usr/lib/libfreebl3.so (0x009bc000)
/lib/ld-linux.so.2 (0x00442000)
libdl.so.2 => /lib/libdl.so.2 (0x0021b000)

And ls /usr/lib/libz.so.1 (which should report that it is not found)

Then you can copy /usr/local/cpanel/lib/libz.so.1 -> /usr/lib

I am sure that the proper way would be to install the 32 bit version of libz but this seems to work unless we hear further from Scott.

 

Thanks a million, Sam... indeed, it all seems to be working fine. I noticed everything else in /usr/lib had 755 permissions, so I also did this:

chmod 755 /usr/lib/libz.so.1

So far, so good!

- Scott

 

Mike, one other problem I ran into was some errors being thrown up when someone submitted a form. Turns out that the script uses a deprecated function (ereg). Here is a sample of the error that users were getting after attempting to submit a form:

Code:

Deprecated: Function ereg_replace() is deprecated in /home/someuser/public_html/_mgxroot/zenfmail_1149740114_10779_14429.php on line 21

Deprecated: Function ereg_replace() is deprecated in /home/someuser/public_html/_mgxroot/zenfmail_1149740114_10779_14429.php on line 23

Deprecated: Function ereg_replace() is deprecated in /home/someuser/public_html/_mgxroot/zenfmail_1149740114_10779_14429.php on line 25

Warning: Cannot modify header information - headers already sent by (output started at /home/someuser/public_html/_mgxroot/zenfmail_1149740114_10779_14429.php:21) in /home/someuser/public_html/_mgxroot/zenfmail_1149740114_10779_14429.php on line 37

The "easy" solution was to change php.ini on the server:

It was:
error_reporting = E_ALL & ~E_NOTICE

Changed it to:
error_reporting = E_ALL & ~E_NOTICE & ~E_DEPRECATED

Your mileage may vary... but this solved the errors from appearing and the form works, and the user is properly directed to the "thank you" page. Of course this change affects all customers on the server (unless they are overriding with their own php.ini -- if you allow them to) but I think this is fairly standard to suppress these errors from displaying.

- Scott

 

I have another small problem with installing siteZen on a new server. When a customer clicks on the link "Videos" at the top of the page, the list of videos do not appear. Looking at the code, it is trying to fetch "http://www.sitemagix.com/Video/genvideo.js " and it fails. Oddly, this problem does not occur on my older servers, so it must be a problem with the new installer? Any thoughts?

UPDATE: I went out on a limb and did what lbeachmike mentioned... I scheduled an update. It solved the video problem! Prior to doing the update, the version numbers for both the videos and the templates were missing. After the update, they are now filled in, and users can see the list of help videos. I won't pretend to understand how this worked, but it did!

- Scott