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Need Help: Internal Server Error 500; Disk Quota Exceeded...

Discussion in 'General Discussion' started by paulwro_user, Jul 11, 2016.

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  1. paulwro_user

    paulwro_user Registered

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    Hi All:

    I'm building a website for a client who has a VPS. They've supplied me with cPanel access for the particular account we're working on together, but I've recently encountered this message:


    Internal Server Error
    500

    The system failed to open the session file “/var/cpanel/sessions/raw/:01_acLVstJInB4GI” because of an error: Disk quota exceeded at /usr/local/cpanel/Cpanel/Session.pm line 277


    I was using cPanel with no issues prior to the weekend. I uploaded and extracted the files to setup Wordpress, and needed to correct the GoDaddy host database name before I could complete the install, but now I'm locked out of cPanel.

    FTP credentials don't seem to work either. I receive a message saying the "server has closed the connection." From what I've read so far, this seems to imply there's a ton of inode files taking up space on the VPS? Is there a way for me to fix this? I don't have SSH access.

    Thanks for any help and guidance.

    Paul
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

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    Hello,

    You will need to report this issue to your web hosting provider so they can take a closer look and determine why there's no free space available to the account.

    Thank you.
     
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  3. paulwro_user

    paulwro_user Registered

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    Thank you Michael.
     
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