Need Help: Internal Server Error 500; Disk Quota Exceeded...

paulwro_user

Registered
Jul 11, 2016
2
0
1
Connecticut, USA
cPanel Access Level
Website Owner
Hi All:

I'm building a website for a client who has a VPS. They've supplied me with cPanel access for the particular account we're working on together, but I've recently encountered this message:


Internal Server Error
500

The system failed to open the session file “/var/cpanel/sessions/raw/:01_acLVstJInB4GI” because of an error: Disk quota exceeded at /usr/local/cpanel/Cpanel/Session.pm line 277


I was using cPanel with no issues prior to the weekend. I uploaded and extracted the files to setup Wordpress, and needed to correct the GoDaddy host database name before I could complete the install, but now I'm locked out of cPanel.

FTP credentials don't seem to work either. I receive a message saying the "server has closed the connection." From what I've read so far, this seems to imply there's a ton of inode files taking up space on the VPS? Is there a way for me to fix this? I don't have SSH access.

Thanks for any help and guidance.

Paul
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,203
363
Hello,

You will need to report this issue to your web hosting provider so they can take a closer look and determine why there's no free space available to the account.

Thank you.